Service Shop Coordinator - Evening - Mtl

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Date: Jun 6, 2024

Location: Saint-Laurent, Québec, CA, Quebec H4T

Company: PACCAR

Title : Service Shop Coordinator

Work location :  Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)

Schedule : Monday to Friday, 3PM to 11:30PM 

Salary: between 70-85K, according to experience


Benefits :

  • Permanent, 40h/week ;
  • Monday to Friday, 3PM to 11:30PM (8h/day) ;
  • Salary 70-85K, with possibility of +, depending on experience ;
  • 4 weeks of vacation ;
  • 5 days of paid leave ;
  • 12 statutory holidays ;
  • Being paid weekly ;
  • On-site parking ; 
  • Insurance (medical, dental, divison, etc.) costs covered 100% by the employer ;
  • Télémédecine and employee assistance program ;
  • RSSP matching program ;
  • School tuition fees reimbursement ;
  • Be coached and mentored by experts ;
  • Professional development and career growth within the company ;
  • Corporate events (Christmas Party, Family Day event, etc.).


Summary of responsibilities:

  • Review work order information such as mechanics' billable time;
  • Validate and review workshop procedure documentations ; 
  • Validate warranties or estimated repair costs and code tasks to warranties;
  • Coordinate appointments;
  • Plan and prioritize workshop work;
  • Contact the manufacturer and workshop to obtain authorizations;
  • Validate and communicate with service writers (technical advisors), mechanics and foreman;
  • Ensure complete documentation for a claim;
  • Make policy requests to different DSM;
  • In the absence of the foreman act as a substitute



  • DEP in heavy vehicle mechanics or other related field;
  • Experience in warranty repair techniques and procedures of various heavy vehicle manufacturers;
  • French and English (speak, read, write - intermediate);
  • Good knowledge of computer systems;
  • Organization;
  • Teamwork
  • Problem Solving.


Who are we  ?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.


Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.


Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!


As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.


Job Segment: QC, Night, Quality, Operations

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