Warranty Return Center Manager Job

Date: Sep 14, 2023

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.


Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The Peterbilt Warranty Department is seeking a Warranty Return Center Manager in Renton, Washington to manage a team of warranty technicians testing components replaced under PACCAR warranty guidelines. The ideal candidate will have a strong leadership background in inspiring and managing employees while leading them to meet department and divisional goals.

Job Functions / Responsibilities

  • Develop and manage a high performing team, which includes supervising, personnel development, team building, workload management and tracking progress
  • Proactively work with Engineering, Warranty, Service, and PACCAR Parts network on solutions to improve customer uptime
  • Prepare status reports and other detailed reporting, as directed
  • Demonstrated professional and successful communication skills (verbal/written) with strong, effective interpersonal abilities
  • Present to Peterbilt and Kenworth Senior Management with clarity and confidence
  • Some travel required

Qualifications / Skills

  • Supervisory or managerial experience
  • Knowledge and experience with PACCAR programs (PACCAR.NET / VOG / RMI / TCS)
  • Experience with Microsoft applications (Outlook, Word, Excel, Power Point)
  • Experience in working with suppliers
  • Outstanding organizational, planning and tracking skills
  • Creative approach to identifying solutions and problem solving
  • Product knowledge of both engine and vehicle systems preferred
  • Knowledge of warranty systems and processes preferred
  • Lean Belt desired
  • Ability to respond with diplomacy and tact


  • Bachelor’s Degree Required; Master’s Degree preferred

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • Competitive salary and 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • Global Fortune 500 company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and ADVOCATE (An LGBTQ support group).

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Manager, Engineer, Management, Customer Service, Engineering