Vehicle Technician Support Specialist

Requisition Summary

As a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to PACCAR Dealership Technicians; communicate technical information to all PACCAR divisions; and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.

This role can be based out of Renton, WA or Lewisville, TX.

Job Functions / Responsibilities

• Provide direct Tier 1 technical support to Dealer Technicians by:
  • Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365. 
  • Follow-up on repair progress to ensure maximum uptime in returning trucks to service.
• Provide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.
• Support cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.
• Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
• Attain and maintain all PACCAR Engine Certifications and staying current on industry systems and technologies.
• Identify opportunities for continuous improvement.

Qualifications

• Automotive or Diesel Technical Degree required, Bachelor’s degree preferred  
• Ability to earn and maintain technical certifications
• 1+ years of experience in automotive and/or diesel engine diagnostics required, OEM dealership experience strongly preferred
  • Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
  • Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
  • Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)
• Ability to handle multiple tasks and produce high volume/high quality output
• Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
• Ability to work under limited supervision and able to make sound decisions under pressure
• Strong PC skills, including proficiency with Microsoft Office Suite
• Strong customer service and written communication skills

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!