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Vehicle Technician Support Specialist Job

Date: Nov 9, 2020

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

 

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

 

PACCAR Parts is a global business with operations in many countries around the world. The ability to communicate in the native language is critical to our success. Do you speak multiple languages? Let us know!

Requisition Summary

As a Vehicle Support Center Specialist, you will become an expert on PACCAR Engines, provide accurate and quick support to PACCAR Dealer Technicians, provide detailed data to all PACCAR divisions on emerging issues related to PACCAR Engines and Aftertreatment Systems, and act as the first point of contact across all PACCAR Divisions.

Job Functions / Responsibilities
  • Provide direct technical support to Dealer Technicians by: Identifying customer concerns and reviewing prior troubleshooting results, in order to provide rapid and accurate technical and diagnostic support using our internal case management tool TCS 365. 
  • Follow-up on repair progress to ensure maximum uptime in returning trucks to service.
  • Provide Software Support on engine applications that require special approvals, additional research or are regulated by government agencies. Provide instructions and updates to dealer technicians on these situations.
  • Work with multiple divisions to certify and test new diagnostic tools or improvements to existing tools and support continuous improvement teams
  • Escalate as appropriate complicated issues to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team.  
  • Provide detailed documentation to appropriate divisions regarding product quality and improvements.  Report as appropriate customer concerns.
  • Maintain all PACCAR Engine Certifications and staying up to date on current systems and technologies
  • Identify opportunities for continuous improvement.
Qualifications

 

  • Bachelor’s degree and/or relevant Technical Degree preferred 
  • Able to maintain technical certifications
  • Ability to handle multiple tasks and produce high volume/high quality output
  • Willingness to work in 24/7 environment and adapt to changing schedules and requirements
  • Ability to work under limited supervision and able to make sound decisions under pressure
  • Strong customer service and negotiation skills
  • Strong team oriented behavior
  • Strong PC skills and strong knowledge of Microsoft Office Suite
  • 3 years of experience in vehicle and diesel engine diagnostics or 5 years general service technician experience
  • Fundamental understanding of mechanical systems and demonstrated ability to accurately and efficiently diagnose component and/or system failures.
  • Fundamental understanding of electrical system theory, and demonstrated ability to diagnose and troubleshoot system faults
  • Knowledge of industry diagnostic tools and current EPA requirements including OBD (On Board Diagnostics)
Additional Job Board Information
  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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