Technical Research Manager

Requisition Summary

The Technical Research Manager is a key role to the success of our customers and maximizing UPTIME.  This high impact, strategic influencer will be responsible for managing and leading a staff of Technical Research agents and Liaison Engineers in the Research Department.  The Technical Research Manager is responsible for driving strategic improvements to reduce service time to response and managing the day-to-day customer (dealer and internal) requests ensuring quality responses that provide legendary service to the customer. This requires creative problem-solving skills in unique, fluid circumstances; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships.

Job Functions / Responsibilities

• Assign and prioritize workload based on case volumes. Ensuring engineering projects are turned around as quickly as possible providing potential parts sales.
• Resolve issues/roadblocks for department on current and new products with Kenworth, Peterbilt, DAF, Marketing, Pricing & Materials Departments
• Maintain quality standards on case responses from Liaison Engineers & Technical Research agents
• Develop staff skills to resolve cab, axle weldment and engineering cases.
• Measure daily, monthly, and yearly performance goals/metrics.
• Prepare and maintain department budget, working with accounting on variances.
• Present as required to management status updates, department overview, and dealer training.

Qualifications

• Bachelor's degree in engineering, business or appropriate field required
• 6 Years of relevant work experience  
• Proven leadership experience required
• Demonstrated analytical and negotiation skills
• Excellent communications skills, both verbal and written
• Strong customer service skills
• Familiarity of truck parts and components
• Firm understanding of PACCAR systems including AS400, COPICS, ECAT and PACCAR.net

Additional Job Board Information

PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:
 

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

 
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $96,700.00 - $136,290.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.
 
Additional Information:
 

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!