Technical Bulletin Supervisor

Technical Bulletin Supervisor. Kenworth Truck Company - Renton, Washington - After Sales Service Platforms

Company Information:

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Kenworth Truck Company:

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed, and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Role Description:

Kenworth is currently seeking a Technical Bulletin Supervisor, a key Aftersales role directly impacting Kenworth dealers and PACCAR customers in a dynamic, fast-paced environment. In this role, you will manage Kenworth’s technical bulletins and partner on shared content with Peterbilt.  

The Technical Bulletin Supervisor will oversee multiple deliverables across functions and divisions to publish high quality and timely technical bulletins, including safety and emissions recalls, and other information intended for Kenworth dealer service staff and customers. The role will supervise technical bulletin authors, ensure robust planning and delivery to meet project deadlines, and provide status reporting.

Key Responsibilities:

• Work with internal and external stakeholders to execute field action strategies while maximizing customer uptime at the lowest possible cost to PACCAR
• Leverage data and resources to generate field action recommendations to PACCAR leadership
• Oversee development of vehicle field action populations and customer information utilizing internal systems
• Supervise and assist technical bulletin authors in managing priorities
• Provide status reporting
• Develop and Improve department processes
• Meet regulatory requirements (NHTSA, EPA, CARB, ECCC, etc.)
• Other duties as assigned

Basic Qualifications:

We are seeking a professional with these required skills to achieve our goals:

• 5+ years of relevant experience 
• Experience supervising, developing, motivating, and directing individual contributors
• Bachelor's Degree in engineering, business, data analytics or a related subject
• Experience owning program strategy, end to end delivery, and communicating results to leadership
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills
• Experience working autonomously leveraging resources to deliver timely and cost-effective results
• Knowledge and experience with Microsoft Office Suite
• Experience using technology and big data to drive results
• Strong communication skills (verbal and written)

Preferred Qualifications:

• Master’s Degree in business or related subject
• Project Management Professional (PMP) and/or Six Sigma Belt certifications
• Knowledge of vehicle systems/functions
• Experience with the logistics, transportation, trucking, or automotive industries
• Knowledge and experience in SQL, Tableau, Smartsheet

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities 
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields 
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks 

As a U.S. PACCAR employee, you have a full range of benefit options including:  

• 401k with up to a 5% company match  
• Fully funded pension plan that provides monthly benefits after retirement  
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time  

• Tuition reimbursement for continued education  
• Medical, dental, and vision plans for you and your family  
• Flexible spending accounts (FSA) and health savings account (HSA)  
• Paid short-and long-term disability programs  
• Life and accidental death and dismemberment insurance  

• EAP services include wellness plans, estate planning, financial counseling and more  

Additional Job Board Information 

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including education, training, or experience. The salary range for Technical Bulletin Supervisor is $96,700-$151,300.This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above. 

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.