Service Training Instructor

REQUISITION SUMMARY

Exciting opportunity to teach leading-edge electronics, vehicle controls, and engine technologies to Kenworth dealership service technicians.  Meet dealers and build lasting relationships as a technical expert for PACCAR’s innovative systems.  Be the recognized expert for technical advice for dealership service issues.

This position is remote and may have heavy travel at times between 20% and 60% of the time. The qualified candidate can be located anywhere in the Continental US or Canada.

DUTIES

• Create and maintain technical service training materials and training aids in electronic and other formats
• Present assigned classroom sessions to dealership and customer service technicians in both classroom and virtual settings
• Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
• Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, etc.) to design classroom support materials and training aids
• Prepare cost estimates for the production of classroom support materials and training aids
• Explore and evaluate alternative media for classroom and virtual training venues

QUALIFICATIONS

• Bachelor’s degree strongly preferred, preferably in Engineering, Automotive, or Diesel Technology
• Preference for Battery Electric Vehicle (BEV) certifications or Automotive OEM certifications
• Preference for Diesel engine certifications or Automotive Service Excellence (ASE) certifications
• Strong presentation skills required
• 4+ years previous full time work experience required
• Previous experience in production and delivery of industrial training materials highly desired
• Previous experience in dealership service or service management in commercial truck industry strongly preferred
• Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
• Ability to manage large, complex projects
• Outstanding verbal and written communication skills including the delivery of formal classroom presentations
• Demonstrated ability to work independently
• Personal computer skills including Windows, Word, Excel, and PowerPoint required
• Excellent interpersonal skills including the ability to develop trusting business relationships
• Strong grasp of English language is required; Spanish or French speaking abilities are preferred
• Between 20% - 60% travel required

* Relocation is not available. *

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities 

• Work alongside experienced goal-oriented colleagues recognized as experts in their fields 

• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks 

As a U.S. PACCAR employee, you have a full range of benefit options including:  

• 401k with up to a 5% company match  

• Fully funded pension plan that provides monthly benefits after retirement  

• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time  

• Tuition reimbursement for continued education  

• Medical, dental, and vision plans for you and your family  

• Flexible spending accounts (FSA) and health savings account (HSA)  

• Paid short-and long-term disability programs  

• Life and accidental death and dismemberment insurance  

• EAP services include wellness plans, estate planning, financial counseling and more  

Additional Job Board Information 

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Training Instructor position is $84,000-$131,700 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above. 

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.