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Service Training Instructor Job

Date: Jan 15, 2022

Location: Renton, WA, US, 98055 Chillicothe, OH, US, 45601-8829 Duluth, GA, US, 30096 Kirkland, WA, US, 98033 Kirkland, WA, US, 98033 Schaumburg, IL, US, 60195 Mt Laurel, NJ, US, 8054 Kansas City, MO, US, 64108

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Job Summary

Exciting opportunity to teach leading edge electronics and engine technologies to Kenworth dealership service technicians.  Meet dealers and build lasting relationships as a technical expert for PACCAR’s innovative systems.  Be the recognized expert for technical advice for dealership service issues.

This position is remote with heavy travel up to 60% of the time. The qualified candidate can be located anywhere in the Continental U.S. 


Here's what you will do in this role:

  • Create and maintain technical service training materials and training aids in electronic and other formats

  • Present assigned classroom sessions to dealership and customer service technicians in both classroom and virtual settings

  • Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products

  • Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, etc.) to design classroom support materials and training aids

  • Prepare cost estimates for the production of classroom support materials and training aids

  • Explore and evaluate alternative media for classroom and virtual training venues


Qualifications & Skills:

  • Bachelor’s degree strongly preferred, preferably in Engineering, Automotive, or Diesel Technology

  • Preference for Diesel engine certifications or Automotive OEM certifications

  • 4+ years previous full time work experience required

  • Previous experience in production and delivery of industrial training materials highly desired

  • Previous experience in dealership service or service management in commercial truck industry strongly preferred

  • Demonstrated knowledge of heavy duty truck products and manufacturing process desired

  • Ability to manage large, complex projects

  • Outstanding verbal and written communication skills including the delivery of formal classroom presentations

  • Personal computer skills including Windows, Word, Excel and PowerPoint required

  • Excellent interpersonal skills including the ability to develop trusting business relationships

  • Up to 60% travel required


Why work for PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.

  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

  • Medical, dental and vision insurance plans for you and your family.

  • Paid Time Off – vacation, paid holidays and sick leave.

  • 401k with 100% company match, AND a company paid pension plan after 5 years.

  • Tuition reimbursement for continued education – eligible after 1 year of service.


Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Instructor, Training, Curriculum, Training Instructor, Medical, Operations, Education, Healthcare