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Service Technical Writer Job

Date: Nov 1, 2021

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Here's what you will do in this role:

Primarily author Service Bulletins guiding specific repairs for our dealer service technicians. This includes:

  • Write, photograph, video, draw, edit, and coordinate the production of written and visual service information into a structured HTML or XML format within or PACCAR’s CCMS.

  • Ensure that product documentation is produced and published in a timely manner and adheres to PACCAR’s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization.

  • Research product information based on input from subject matter experts, product teardowns, engineering specifications, and engineering schematics.

  • Serve as liaison between truck engineering, engine engineering, PACCAR Parts, PACCAR engine plant, truck plants, Safety and Compliance, Corporate Legal, dealers, customers, suppliers, external authoring houses, and Kenworth and Peterbilt Service Publications Groups.

  • May include vehicle population definition. Use the warranty system database to define vehicle populations for field actions and to support warranty personnel on campaign maintenance issues. Use Microsoft Excel and/or Access to create and maintain campaign mailing lists.

  • May include campaign cost estimating. Use campaign chassis lists, part pricing, labor times, and dealer labor rates to create campaign cost estimates for presentation to accounting and management for campaign approval.

  • May assist with documenting/editing Standard Repair Times (SRTs). 

  • Performs other duties as assigned.


Required Skills:

  • BA/BS or equivalent preferred. 

  • Ability to communicate ideas, verbally and in text format, in a clear, concise manner.

  • Good organizational, schedule management, and reporting skills.

  • Pays attention to details.

  • Ability to work on diverse tasks and projects with minimal guidance.  

  • Strong interpersonal skills and a team player.

  • Strong computer skills including XML authoring tools and Microsoft Office Suite.

  • Working knowledge of HTML, XML publishing, DITA, and structured topic-based authoring, editing CAD files, Adobe Illustrator & Photoshop preferred.

  • Factory, automotive/truck diagnostic repair, or engineering experience preferred.

  • Understanding of the dealer service environment and service technician needs preferred.

  • General knowledge of truck systems/components and how they function/interact preferred.

  • Experience in automotive electronic circuits and systems preferred.

  • Occasional travel may be required depending upon the project (up to 5%).

  • Flexible work hours but may require some early start or late end times depending on the project.  


Why work for PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.

  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

  • Medical, dental and vision insurance plans for you and your family.

  • Paid Time Off – vacation, paid holidays and sick leave.

  • 401k with 100% company match, AND a company paid pension plan after 5 years.

  • Tuition reimbursement for continued education – eligible after 1 year of service.


Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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