Service Technical Content Author Job

Date: Sep 7, 2023

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Summary

The Service Technical Content Author will author service content for our dealer technicians, dealer service training, and our customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Tools used to create content include Empolis Component Content Management System (CCMS), Adobe Acrobat, Illustrator, InDesign, Photoshop, and PTC Creo and Illustrate. Our documents are published on the web, to print, and to truck displays (e.g. speedometer/tachometer). The goal is to maximize content re-use (minimize duplication) and consistency across all PACCAR content. This role will identify opportunities for continuous improvement.

Here's what you will do in this role.

· Write, photograph, video, draw, edit written and visual service information into a structured XML format.

· Participate in Engineering Design reviews to learn about new products, identify service literature needs, and subject matter experts (SMEs)

· Provide feedback to Engineering from a Service perspective.

· Author product service and operation based on SME input and from design reviews.

· Coordinate with other CCMS authors on shared topics in multiple documents.

· Ensure product documentation is produced in a timely manner and adheres to PACCAR’s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization.

· Publish service content to dealer portal.

· Flexible work hours but may require some early start or late end times depending on the project.

· Occasional travel may be required depending upon the project (up to 5%)

· Perform other duties as assigned.

Required Skills

· Solid mechanical and electrical aptitude

· Knowledge of vehicle systems and functions

· Excellent communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level.

· Strong organizational, schedule management, time management, and reporting skills.

· Strong attention to details

· Initiative and persistence to drive topics to closure.

· Ability to take nothing for granted.

· Not satisfied with status-quo

· Ability to address ambiguous, conflicting, or missing information.

· Strong interpersonal skills and a team player

· Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently.

Preferred Skills

· Bachelor’s Degree in engineering, manufacturing, business, or related subject

· Previous automotive/dealership hands-on experience or manufacturing experience

· Working knowledge of HTML, XML publishing, and structured authoring

· Understanding of single source writing, minimalism style authoring, XML re-use of topics, and topic-based writing

· 5+ years’ experience in a technical publication team within the truck or automotive industry.  Publications should include operator’s manuals or service manuals.

· Experience with the following tools: XML based CCMS, Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo and Illustrate, Tableau, Microsoft Access, Excel, SharePoint, and OneNote


Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including: 

  • 401k with up to a 5% company match 
  • Fully funded pension plan that provides monthly benefits after retirement 
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family 
  • Flexible spending accounts (FSA) and health savings account (HSA) 
  • Paid short-and long-term disability programs 
  • Life and accidental death and dismemberment insurance 
  • EAP services include wellness plans, estate planning, financial counseling and more 


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Technical Content Author is $72,200 - $108,000 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.


PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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