Service Platforms Analyst Intern

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc. is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company: Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids.

Requisition Summary

Kenworth Division of PACCAR is looking for a highly motivated student who is interested in gaining professional experience in an industry-leading manufacturing company to join our Service Platforms group.

Internships include unique learning opportunities such as:

• Learn first-hand from the industry’s top professionals.
• Develop mentoring relationships with experienced professionals.
• Gain valuable hands-on experience.

Internships are scheduled to begin in May or June 2025

Job Functions / Responsibilities

In this role, the Analyst intern will work in three different Service Platforms teams: Service Management, Service Bulletins and Service Manuals.  To support dealer and customer facing publications, the intern will perform a combination of the following functions:

1) Service Management Analyst

• Gather information, analyze data, and assist in special projects.
• Create visualizations and reports to communicate findings to various stakeholders.
• Work with product managers and business teams to gather requirements, data context and foster data-driven decision making across the organization.
• Create data visualization/reports.

2) Service Bulletins Analyst

• Review bulletins for obsoleting and archiving.
• Reorganize bulletin writing guides to improve training/reference materials.
• Create data visualization/reports.

3) Service Manuals Analyst

• Review published service literature to enhance coverage for truck options.
• Review and update links to supplier service manuals.
• Assign metadata to manuals to make them searchable and chassis specific.
• Create data visualization/reports.

4) Perform other duties as assigned

Skills / Competencies

• Ability to prioritize workload in a fast-paced, changing environment.
• Excellent analytical, organizational and communication skills. 

• Experience with data analytics, data modeling, data management, and data reporting and visualization (Tableau, Power BI or similar tools)
• Proficiency with Microsoft Office Suite
• Develop mentoring relationships with experienced professionals.
• Strong communication skills both verbal and written.
• Experience with data analytics, data modeling, data management, and data reporting and visualization (Tableau, Power BI or similar tools)

• General knowledge of automotive systems/components
• Strong organizational skills with attention to detail, including the ability to balance multiple priorities. 

Education

Bachelor's Degree (Data Analyst, Engineering, Business, or other applicable areas of study) in process, in junior or senior standing preferred

Intern Benefits

As a U.S. PACCAR intern, you have a full range of benefit options, including:

• Competitive salary and 401k with up to a 5% company match
• Medical, dental, and vision plans for you and your family.
• Sick Leave
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• EAP services: including wellness plans, estate planning, financial counseling, and more.
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field.

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for internship positions is $25 an hour for undergraduate students and $30 an hour for graduate students. Additionally, this role is eligible for a range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.