Service Diagnostic Technician/Engineer

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary

The Service Diagnostics Technician/Engineer provides the PACCAR Dealer Network and PACCAR organization with the most effective and efficient chassis-specific methods for the repair and maintenance of all products developed by Kenworth.

This person will work with a team responsible for developing and maintaining standard repair times (SRT) to support new product implementations and reduce PACCAR’s long term warranty repair costs. The Technician/Engineer will manage multiple work requests while balancing competing priorities to complete assigned tasks. Additionally, they will identify opportunities for continuous improvements in day-to-day activities.

Job Functions / Responsibilities

• Performs all work meeting safety guidelines and procedures.
• Creates and maintains Standard Repair Times required to support new project implementations and reduce long term warranty repair costs.
• Conduct time studies on PACCAR products including MX engine, aftertreatment systems and new product launches.
• Evaluate and support new vehicle and engine tooling development.
• Create and maintain service/repair process instructions in a web interface database.
• Assist Dealer Training, Field Service and Engineering with developing optimized repair solutions.
• Communicate with PACCAR stakeholders to ensure repair times and procedures align with product requirements.
• Complete other assignments as requested by management.

Qualifications & Skills

• High school diploma /GED.
• Diesel/Automotive Vocational/Technical school certification or BA/BS preferred. 
• Experience with electrical trouble shooting and on-board diagnostic systems preferred.
• Solid mechanical aptitude
• Strong interpersonal skills and a team player.
• Excellent communication skills
• High level of initiative and demonstrated problem solving.
• Automotive/Class 8 truck dealership experience and/or manufacturing experience/product knowledge preferred.
• Familiar with Microsoft Office Suite
• Experience/working knowledge of HTML, XML publishing preferred.
• Technical writing experience preferred.

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including: 

• 401k with up to a 5% company match 
• Fully funded pension plan that provides monthly benefits after retirement 
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family 
• Flexible spending accounts (FSA) and health savings account (HSA) 
• Paid short-and long-term disability programs 
• Life and accidental death and dismemberment insurance 
• EAP services include wellness plans, estate planning, financial counseling and more 

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Diagnostic Technician/Engineer is $75,100 - $112,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.