IT Technical Support Analyst

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!
 

Division Information

Kenworth Truck Company builds premium commercial vehicles for sale in the US, Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa and North America.

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Requisition Summary

Kenworth Renton is seeking a skilled and customer-focused IT Technical Support Analyst to join our IT team. The ideal candidate will provide first to third level technical support, troubleshoot hardware and software issues, and assist users in resolving their IT challenges efficiently. This role requires strong problem-solving skills, excellent communication, and the ability to work both independently and collaboratively within the Kenworth Renton IT team. The IT Technical Support Analyst will also be responsible for organizing and completing IT projects on time, adhering to company policies, and delivering exceptional customer service. If you enjoy helping others, and thrive in a dynamic environment, we encourage you to apply and contribute to the success of the Kenworth Renton IT operations.

Job Functions / Responsibilities

• Provide first to third level technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and maintain computer systems, software applications, and network equipment.
• Assist with the setup and deployment of new hardware and software for employees.
• Monitor and respond to support tickets in a timely manner, ensuring issues are resolved efficiently.
• Escalate complex technical problems to higher-level support teams or external vendors as necessary.
• Document incidents, resolutions, and procedures in the IT service management system.
• Provide guidance and training to users on common IT issues and best practices.
• Maintain and update IT inventory records, including hardware, software licenses, and accessories.
• Organize, schedule, and complete IT projects on time, ensuring proper planning and resource allocation.
• Collaborate effectively with team members to share knowledge, solve problems, and improve service delivery.
• Deliver exceptional customer service by addressing user concerns promptly, professionally, and with empathy.
• Follow directions and priorities set by IT managers and supervisors, adapting to changing business needs.
• Ensure compliance with organizational IT policies and security protocols.
• Participate in disaster recovery and business continuity planning.
• Stay updated with the latest technology trends and recommend improvements to enhance IT support services.
• Other duties as assigned.

Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1-3 years of experience in IT technical support, help desk, or a similar role.
• Experience supporting Windows operating systems, and common business applications.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Dameware, Intune).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with installation, configuration, and maintenance of IT equipment and software.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated commitment to providing excellent customer service and user support.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Adaptable and willing to follow directions from management.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Flexibility to work before or after regular business hours, including weekends and nights as required.
• Willingness and ability to travel for work-related assignments as needed

Preferred Certifications:

• CompTIA A+
• Microsoft Certified (Powershell, Windows 11, etc.)
• ITIL Foundation
• Agile Scrum

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for this position is $77,700-$106,900 annually. Additionally, this role is eligible for a full range of benefit options listed above.