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IT Technical Support Analyst Job

Date: Jun 24, 2022

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.

Requisition Summary

Responsible for installing, maintaining, and supporting PC infrastructure (hardware and software), understanding and analyzing complicated processes to provide solutions, and making decisions under pressure in a fast paced environment.

Job Functions / Responsibilities

Support and maintain Manufacturing Execution System within Engine Plant
Troubleshoot IT and Controls System issues on factory floor
Integrate applications across various infrastructure platforms
Develop new applications using Microsoft platform
Document in-house developed systems
Participate as a member of the site's IT €œOn Call€ team that provides after hours support to site's application portfolio
Coordinate activities with help desk, network services, or other information systems groups (DBAs, developers, and operations)
Partner with operations to ensure that maximum value is being derived from systems
Collaborate with Corporate IT support organizations on system management, testing and deployment
Represent Information Systems function to all customers in a positive and professional manner
Stay apprised of emerging trends and technologies and make recommendations for their use
Possibly two (2) to four (4) weeks per year of travel. 


  • Bachelor's Degree in Information Systems, Computer Science, or related field required 
  • 3 - 5 years of experience in a customer support/service role
  • Strong technical knowledge of one or all of the following: LAN/WAN, SCCM, Network and PC operating systems, Smart devices, network hardware, protocols and standards including 802.11X, TCP/IP, DNS, DHCP, DFS, AD and replication.
  • Preferred technical skills and certifications include: VBScript, Powershell, Batch, CCNA, CCENT, Comptia A+ preferred
  • Prior experience working in a production manufacturing environment preferred.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research of IT issues, and source products as required.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Extensive experience working in a team-oriented, collaborative environment.
  • Ability to lift up to 50lbs
  • Ability to work some evenings and weekends as needed


  • Bachelor's Degree in Computer Science or related field required.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Computer Science, Technical Support, Help Desk, Information Technology, Gas Technician, Technology, Energy