IT Operations Analyst - Mainframe Recovery

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Date: Apr 2, 2024

Location: Renton, WA, US, 98057

Company: PACCAR

Company Information

PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.


Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!


Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.


The Role

This position is responsible for monitoring mainframe batch processes and taking corrective action as required.  The analyst conducts diagnostic troubleshooting, creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events.  The analyst must be a self-driven problem solver, and a great team player.  This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays, and overtime as necessary.


The Enterprise Command Center (ECC) also monitors the data center critical facilities infrastructure, provides video surveillance, and manages security/access to the building and computer room.  A Senior IT Operations Analyst plays a critical role on a global team that is responsible for ensuring the health and availability of PACCAR’s business critical applications. This position is located in Renton, WA.


Job Functions/Responsibilities

  • Monitor, investigate issues and take corrective action for Mainframe Batch Processing using distributed scheduling tools, including BMC Control-M (BMC-CTM), ISPF, JCLPLUS, FTP/SFTP, Aviva Emulators, JES2, MVS COMMANDS.
  • Assist with the support of cross-platform administration including WinTel, UNIX, Mainframe, AS400, Linux.
  • Transfer technical knowledge, processes and procedures, mentor junior staff.
  • Design and implement recovery procedures for the PACCAR IT Knowledge Base.
  • Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates.
  • Participate in or lead projects as assigned.
  • Provide off-hours Help Desk support.



  • 3+ years of experience in a Command Center environment.
  • Experience with iSeries-AS/400 Console.
  • Familiar with Database platforms, specifically IMS, DB2, SQL and Oracle.
  • Acute attention to detail.
  • Team player; good customer service skills.
  • Familiarity with Critical Incident and Problem Management processes.
  • Experience with Diagnostic Troubleshooting.
  • Excellent Communication skills: ability to write Technical Materials to develop Procedures, Resolutions and Documentation.



  • Undergraduate degree in IT, Computer Science or related field desired.


Physical Demands

  • Sitting and standing for prolonged periods of time.
  • Lifting up to 55 pounds.
  • Team lifting large objects such as servers using lifting equipment.
  • Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work.


PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more


Diversity & Inclusion

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.


PACCAR’s IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supports initiatives and activities for all. PACCAR supports women through the PACCAR Women’s Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events.


Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for the IT Operations Analyst - Mainframe Recovery is $75,100 - $112,300 annually. Additionally, this role is eligible for a full range of benefit options listed above. Additionally, this role is eligible for a full range of benefit options listed above. This position is also eligible for a holiday gift.



Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Operations Manager, Computer Science, Help Desk, Information Technology, Operations, Customer Service, Technology

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