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Senior IT Operations Analyst - Distributed Systems Job

Date: Aug 25, 2021

Location: Renton, WA, US, 98057

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

Requisition Summary

This position is responsible for the monitoring mainframe batch processes using distributed scheduling tools and taking corrective action as required.  The analyst prepares and assists with Change Management for Production and Certification Regions as required; conducts diagnostic troubleshooting and creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events.  The analyst is responsible for using Service Management tools for online Service, Change and Problem tracking.  The analyst is a key contributor to identify automation opportunities and introducing procedures and technological solutions to support continuous improvements in the environment. The analyst must be a self-driven problem solver, and a great team player. This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays and overtime as necessary.

Job Functions / Responsibilities

  • Monitor, perform proactive management and recovery procedures on PACCAR computing systems, network, and applications

  • Install Microsoft Updates and manually reboot servers with special dependencies

  • Install and remove IT equipment in the Computer Room according to data center standards and best practices

  • Ensure accurate and efficient execution of activities such as maintenance and recovery tasks

  • Transfer technical knowledge, processes and procedures; mentor junior staff

  • May serve as Critical Incident Manager to coordinate recovery efforts for critical events

  • Interface with IT infrastructure and applications teams to develop and implement processes and procedures to optimize the global support model

  • Design and implement recovery procedures for the PACCAR IT Knowledge Base

  • Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates

  • Participate in or lead projects as assigned

  • Provide off-hours Help Desk support


  • 2+ years hands-on IT technical experience

  • Ability to work under pressure and multitask within a fast paced environment

  • Communicate clearly with team members, technical support groups, and management

  • Team player; good customer service skills

  • Able to perform advanced troubleshooting techniques and recovery procedures on Windows Server 2008/2012/2016 using a variety of server administration tools

  • Functional knowledge IT Infrastructure components – storage, network, structured cabling

  • Operational knowledge of applications: WUG, SCOM, SCCM, vSphere, NetBackup

  • Able to correlate alerts to scheduled activity; able to correlate multiple alerts to a single root cause

  • Script development (PowerShell) to execute routine systems management and recovery tasks is preferred

  • Familiarity with Critical Incident and Problem Management processes

  • Familiar of AS/400, z/OS, UNIX, Linux is preferred


  • Undergraduate degree in IT, Computer Science or related field desired

  • MCSE: Server, CCNA and/or CCNP certification(s) desired

  • MTA: IT Infrastructure and/or MCSA: Server certification(s) required

  • CCT, CCENT and/or Network+ certification(s) required

Additional Job Board Information

  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • Sitting and standing for prolonged periods of time
  • Lifting up to 55 pounds
  • Team lifting large objects such as servers using lifting equipment
  • Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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