IT Operations Analyst - Distributed Systems Job

About PACCAR

PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.

Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!

The Role

This position is responsible for the monitoring, proactive management and recovery of PACCAR computing systems, network, and applications to ensure adherence to Service Level Agreements.  The analyst conducts diagnostic troubleshooting, creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events.  The analyst must be a self-driven problem solver, and a great team player.  This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays, and overtime as necessary.

This position is for the weekday 3rd shift (10 p.m. - 8:30 a.m.) and is a hybrid position, and eligible for night shift differentials. 

About the Team

The Enterprise Command Center (ECC) also monitors the data center critical facilities infrastructure, provides video surveillance, and manages security/access to the building and computer room. An IT Operations Analyst plays a critical role on a global team that is responsible for ensuring the health and availability of PACCAR’s business critical applications.

Job Functions/ Responsibilities

• Monitor, perform proactive management and recovery procedures on PACCAR computing systems, network, and applications

• Install Microsoft Updates and manually reboot servers with special dependencies

• Install and remove IT equipment in the Computer Room according to data center standards and best practices

• Ensure accurate and efficient execution of activities such as maintenance and recovery tasks

• Transfer technical knowledge, processes and procedures, mentor junior staff

• May serve as Critical Incident Manager to coordinate recovery efforts for critical events

• Interface with IT infrastructure and applications teams to develop and implement processes and procedures to optimize the global support model

• Design and implement recovery procedures for the PACCAR IT Knowledge Base

• Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates

• Participate in or lead projects as assigned

• Provide off-hours Help Desk support

Qualifications

• 5+ years hands-on IT technical experience

• Ability to work under pressure and multitask within a fast-paced environment

• Communicate clearly with team members, technical support groups, and management

• Team player; good customer service skills

• Able to perform advanced troubleshooting techniques and recovery procedures on Windows Server 2008/2012/2016/2019/2022 using a variety of server administration tools

• Functional knowledge IT Infrastructure components – storage, network, structured cabling

• Operational knowledge of applications: WUG, SCOM, MECM, vSphere

• Able to correlate alerts to scheduled activity; able to correlate multiple alerts to a single root cause

• Script development (PowerShell) to execute routine systems management and recovery tasks is preferred

• Familiarity with Critical Incident and Problem Management processes

• Familiar of AS/400, z/OS, UNIX, Linux is preferred

Education

• Undergraduate degree in IT, Computer Science or related field desired

• MCSE: Server, CCNA and/or CCNP certification(s) desired

• MTA: IT Infrastructure and/or MCSA: Server certification(s) desired

• CCT, CCENT and/or Network+ certification(s) desired

Physical Demands

• Sitting and standing for prolonged periods of time
• Lifting up to 55 pounds
• Team lifting large objects such as servers using lifting equipment
• Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work

PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Diversity & Inclusion

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.

PACCAR’s IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supports initiatives and activities for all. PACCAR supports women through the PACCAR Women’s Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for the IT Operations Analyst - Distributed Systems is $72,200 - $108,000 annually. Additionally, this role is eligible for a full range of benefit options listed above. This position is also eligible for shift premium, and a holiday gift.