ISO/Warranty Analyst

Company Information

PACCAR is a Global Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.  
   
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!  

Division Information

Kenworth Truck Company 
 
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.

Benefits

​As a U.S. PACCAR employee, you have a full range of benefit options including: 

- 401k with up to a 5% company match 
- Fully funded pension plan that provides monthly benefits after retirement 
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
- Tuition reimbursement for continued education 
- Medical, dental, and vision plans for you and your family 
- Flexible spending accounts (FSA) and health savings account (HSA) 
- Paid short-and long-term disability programs 
- Life and accidental death and dismemberment insurance 
- EAP services including wellness plans, estate planning, financial counseling and more 
- This position is also eligible for a holiday gift

Requisition Summary

Kenworth Renton is seeking an energetic, details driven team member to collaboratively drive quality improvements throughout our heavy-duty truck plant in Renton, WA. The best candidate will help increase our data analytic capabilities using Excel, Access, BI systems, and SharePoint. Candidate should be familiar with other analytical tools like Tableau, SAP, PowerPoint, and SharePoint.  Job activities include leading and participating in continuous improvement projects and other quality assurance functions as assigned. Responsibilities also include processing of nonconforming parts (NCP’s), sending disposition requests, issuing MDR’s (Material Disposition Reviews), handling SR’s (shipping releases), and updating QA databases (reflections). Candidate will help support supplier requests for additional information regarding rejected parts (i.e. clarification of specifications, photos, etc.); while working with departments to determine root cause, responsibility, and corrective action for nonconforming parts.

Job Functions/Responsibilities

• Support ISO audit processes and tools to ensure compliance to internal (Kenworth) and external (Regulatory) standards and requirements while driving closure as needed.
• Conduct ISO training.
• Evaluate complex claims and make claim payment recommendations per PACCAR procedures and policies.
• Respond to dealer, DSM, vendor and customer inquiries.
• Communicate division policies and procedural requirements and technical information in a professional and timely manner.
• Communicate warranty issues to plant management, quality and production teams.
• Perform analysis of warranty data to define trends, pinpoint issues, and identify issues of high dollar and frequency.
• Lead teams and individuals in reducing and eliminating warranty issues through quality improvement initiatives and projects as well as initiatives with customers and dealers.
• Negotiate with various interest groups (Customers, Dealers, Plant, Division, and Corporate) to achieve a reduction in warranty issues and costs while simultaneously maintaining good will as well as supporting and promoting the Kenworth product.
• Other duties as assigned.

Qualifications

• Minium of five years of relevant experience including at least two years in quality management and one year in organizational management within a manufacturing environment
• Experience creating, implementing, and maintaining internal quality systems/document management systems, standards/SOPs for internal and external applications.
• Comfortable communicating and presenting to senior management and cross-functional teams in a way that enables non-technical team members to understand the quality requirements and metrics.
• Bachelor’s degree in engineering, business, or related field required

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this role is $90,400-$129,100 annually. Additionally, this role is eligible for the full range of benefit options listed above. 
 
This is a safety-sensitive position, and the pre-employment drug testing includes cannabis testing.

Kenworth Truck Company- Renton is an E-Verify Employer.