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Connected Truck Marketing and Support Specialist (GR 22/23) Job

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Date: Aug 9, 2019

Location: Renton, WA, US

Company: PACCAR

Requisition Summary

Kenworth Truck Company is hiring a Connected Truck Marketing and Support Specialist. This position is a key member of a team that interacts with customers, and initiate actions to insure that the team maximizes the benefit of Connected Truck technologies to PACCAR and our customers. This team also ensures that Dealers are supported so that customers receive the maximum benefit of our solutions.

Job Functions / Responsibilities

TruckTech+ Support:

  • Take calls, respond to tickets and emails from users related to system questions and issues
  • Direct interaction with users, helping customers use the system.
  • Develop knowledge base and scripts for call center.
  • Troubleshoot and test PACCAR Solutions.
  • Identify and promote key enhancements to the system.

Promote Remote Diagnostic Usage:

  • Identify Dealers and Customers that are not accessing web site, initiate contact and training.
  • Identify specific use-cases and benefits; help customers add value from the system.
  • Create promotional material and conduct presentations.

Review analytics for top customers and emerging issues:

  • Look for ways to improve the fleets operation, fuel economy, reduce faults.
  • Research data to uncover root cause and initiate resolution.
  • Support other investigations with Data Analytics.

Travel up to 25%.

Qualifications & Skills

  • Competence in the use of computer software such as word processing, database, and spreadsheets.
  • Experience with Fleet Telematics or in the Transportation Industry desirable.
  • Requires independent judgment and effective project management.
  • Ability to manage time; strong communication skills.
  • Exhibit high level of enthusiasm.
  • Self-starter requiring minimal supervision.
  • Must demonstrate ability to perform in a fast-paced, results-oriented environment, manage multiple simultaneous projects, and respond dynamically to shifting priorities.

Bachelor’s Degree Required

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Engineer, Database, Testing, Marketing, Engineering, Technology, Research

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