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Business Analyst Job

Date: Jul 27, 2021

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector

Requisition Summary

This position is a critical Operations support role focusing on team coordination, gathering data points used for trending, and analyzing Incidents, Service Requests, and Problems.  The scope of this position includes Process Ownership of one or more IT Service Management Processes. The role is also tasked with providing consistent responses and artifacts for Process audits and Business Recovery Exercises.

Job Functions / Responsibilities

  • Collaborate with business stakeholders to identify new service requirements and business processes

  • Make recommendations for improvements to reduce manual processes based on metrics

  • Participate in collaborative efforts with stakeholders to promote and educate the user community on the benefits of the systems and services provided

  • Track, analyze and resolve application tickets; follow up with stakeholders as needed

  • Identify opportunities for integrations across the application to ensure a seamless transition between Incidents, Problems, Service Requests, Changes, and Knowledge Articles

  • Support coordination and prioritization of process data, including analysis and root cause

  • Provide metrics for issue and request tracking, using appropriate dashboards, ad hoc queries, and reports

  • Work with IT Service Owners to identify, manage, and communicate KPIs for their areas of responsibility

  • Develop materials and deliver training for all aspects of each area of responsibility

  • Review opportunities for process improvements, addressing issues and improving overall efficiency and effectiveness of the Processes

  • Lead and manage IT projects and initiatives to improve and enhance the enterprise service management platform

Qualifications

  • 2 + years of demonstrated skills in providing guidance and support for ITIL processes including Incident Management, Service Fulfillment Management, Change Management, Problem Management, and/or Knowledge Management

  • Effective consensus building skills.

  • Experience with Agile methodologies, like SCRUM.

  • Strong teambuilding skills.

  • Strong application of process improvement methodologies.

  • Effective presentation skills suitable for senior management.

  • Self-motivated and able to work effectively with little to no supervision.

  • Excellent organizational, prioritization, and problem-solving skills.

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of local and international subject matter experts.

  • Proficient in Microsoft Office Products, specifically Word, Excel, PowerPoint and Visio.

Education

  • Bachelor’s degree in Information Technology or applicable discipline preferred

  • ITIL Foundation certification required; advance ITIL certifications preferred

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Consulting, Change Management, Finance, Technology, Customer Service, Management