Aftersales Technology Director

Requisition Summary

The Aftersales Technology Director is responsible for defining and executing the Global Aftersales Technology Roadmap. The Global Aftersales Technology Roadmap is designed to balance the needs and requirements of Global Divisions, dealers and customers, into large systems projects. To achieve this, the Director will keep up with emerging technologies and understand the needs of PACCAR dealers and customers. This key role includes leading a team of approximately 14 and growing individuals, executing aftersales technology programs, and contributing to the development of Aftersales technology strategies.

Job Functions & Responsibilities

The Aftersales Technology Director will oversee decisions on scope, approach, resources, and funding for approved projects. Collaborating with ITD and cross divisional executive stakeholders, the Director is responsible for ensuring successful project delivery, aftersales product management and effective communication at all levels. They have the authority to make critical project decisions even when divisions disagree. They will be involved in regular interactions with truck division aftersales teams, Dealers and Fleets to ensure we are factoring in the voice of the customer.

The Director will be responsible for business support and continued enhancement of aftersales solutions, ensuring the following:

• Ownership of the business case
• Alignment with organizational strategy
• Representation of stakeholder requirements deliver solutions meeting PACCAR, dealer and customer needs
• Ensuring timely and equitable business decisions
• Governance of project risk
• Identification and focus on the realization of project benefits
• Governance of Aftersales systems and prioritization of enhancements
• Collaborate and consult with international counterparts
• Managing product enhancements to meet customer needs and improve customer experience

Qualifications & Skills

• 10+ years of industry experience leading high-performing teams.
• Bachelor’s degree in related field required, MBA highly desired.
• Demonstrated ability to meet objectives that support division sales and service goals.
• Managed and governed large and complex set of global systems.
• Commitment to exceptional customer service.
• Ability to motivate and develop employees.
• Excellent presentation and influencing abilities.
• Able to travel up to 40%

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for incentive compensation with a target of 30% of base salary

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $126,500 – $192,500 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!