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Aftermarket Systems and Analytics Manager Job

Date: Jan 21, 2023

Location: Renton, WA, US, 98055

Company: PACCAR

Requisition Summary
The Aftermarket Systems and Analytics Manager will collaborate with all Aftermarket Customer Experience teams to streamline reporting, leverage business systems capabilities while driving for continuous improvement.  The Aftermarket Systems and Analytics Manager and their team will use Customer Experience data to discover and solve high impact problems and develop metrics and business cases that enables the team to continually enhance business and operations functions. The ideal candidate will be a self-starter, and highly analytical and detailed that takes on some of the most interesting and impactful challenges with the PACCAR Parts Customer Experience team.

Job Functions / Responsibilities

  • Lead and grow the Business Systems and Analytics team for Customer Experience
  • Develop strategic plans for streamlining PACCAR Business Systems used in the Aftermarket
  • Build and leverage key cross-functional relationships critical to the success of the analytical growth and systems streamlining at PACCAR Parts.
  • Work closely with the PACCAR Parts Analytics and Advanced Analytics Center of Excellence teams to follow standards and best practices.
  • Collaborate with Leadership on strategies to define reporting metrics for analytics growth.
  • Assess the effectiveness and accuracy of new data sources and analytics techniques
  • Introduce improvements to increase the speed, accuracy and efficiency of analytics across the organization.
  • Provide accurate, relevant and meaningful ad-hoc analysis to leadership to support strategic and tactical decision-making that improve customer uptime, increase sales and improve service offerings.
  • Other duties as assigned



Required Qualifications:

  • Bachelor’s degree in related field
  • Minimum five years of applicable job experience with proven leadership experience and a strong team oriented behavior
  • Must be a highly-motivated self-starter and self-directed learner with a creative mind, high attention to detail and a solution-oriented outlook
  • Strong project leadership skills to include driving for results, communicating with all levels of leadership, exceptional presentation skills, budget/schedule/resource control, risk management, stakeholder management, requirements management, and scope management.
  • Understanding of data analysis, report visualization and an understanding of structured and unstructured data types.
  • Understanding of data models and how they support key decisions and key performance indicators (KPI’s). 
  • Proficiency with Microsoft Office suite.
  • Experience in creating executive/summary level dashboards and reports.
  • Proficient in Tableau with a strong understanding of advanced Tableau features and capabilities. 

Preferred Qualifications:

  • Graduate degree in related field
  • Comprehensive understanding of PACCAR dealer network, customers and PACCAR systems including AS400, ECAT,, Salesforce and Decisiv
  • Familiarity or experience with Salesforce, Tableau, PowerBI, cloud storage and compute on Azure or AWS.
  • Experience with, or deep understanding of, programming (R, Python, Java, or C#).


Additional Job Board Information


PACCAR Benefits:

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided withadditional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • This position is also eligible for a holiday gift.
  • This position offers relocation assistance benefits.


Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for our Aftermarket Systems and Analytics Manager position is $102,700 - $160,700 annually. Additionally, this role is eligible for the full range of benefit options listed above.


Additional Information:

  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR Parts is an E-Verify Employer
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement


Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
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