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2023 Summer Internship - Desktop Support Engineer Intern Job

Date: Jan 25, 2023

Location: Renton, WA, US, 98057

Company: PACCAR

About PACCAR

 

PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.

 

Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!

 

The Role

We are looking for a special, high-impact person – the kind of contributor who is willing to get into the details and wants to make a big difference by providing best-in-

class desktop support services for our employees. This team member will be working on projects of various size and complexity related to the desktop environment. This position will research and resolve problems, develop technical specifications from business requirements, coordinate technical support, and contribute to desktop solutions. This team member will be expected to have a broad vision around IT Operations to improve global processes within other division IT as well as at their own division. The Desktop Support Admin will be responsible for maintaining the health of all the client devices within the desktop environment at our Information Technology Division (ITD) building.

 

Job Responsibilities & Projects

• Resolve desktop support incidents related to hardware, software, network, network printers, audio/visual equipment, and attached peripherals.

• Document work performed and requested in Information Technology Service Management (ITSM) platform.

• Track desktop equipment in Asset Management platform.

• Ensures desktop implementations are in line with security policies and corporate standards.

• Coordinate pc refresh of new hardware to users

• Plan and coordinate maintenance of common use equipment, like network printers and conference room equipment.

• Other duties as assigned

 

Required Experience & Skills

• Minimum of one year experience in PC hardware and software configuration, installation, and troubleshooting.

• Minimum of one-year experience with remote desktop software distribution, including deploying unattended operating system installations, preferably with Microsoft System Center Configuration Manager (SCCM).

• Minimum of one-year experience with Active Directory to manage permissions and security groups.

• Must possess these skill sets; excellent communication both written and verbal, customer service, analytical, strong organizational, ability to handle multiple shifting priorities, self-motivated, innovative, and always striving for excellence.

• Knowledge of wired and wireless networks, Microsoft Exchange, Exchange ActiveSync, Active Directory, and VPN technologies.

• Strong personal ethics and integrity.

 

Education

• Undergraduate degree in IT, Computer Science or related field desired in progress

 

Physical Demands

• Sitting and standing for prolonged periods of time

• Lifting up to 55 pounds

• Team lifting large objects such as servers using lifting equipment

 

As a U.S. PACCAR intern, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Sick Leave
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • Global Fortune 500 company with a wide array of growth, training, and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field

 

The salaries for intern positions are as follows:

  • Undergraduate Enrollment - $25 / hour
  • Graduate Enrollment - $30 / hour

 

Diversity & Inclusion

 

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.

PACCAR’s IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supports initiatives and activities for all. PACCAR supports women through the PACCAR Women’s Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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