Collections Specialist / Representative

Job Summary

PACCAR India is seeking an experienced Collections Specialist/Representative, who will be responsible for overseeing the strategic IT initiatives, projects and programs for our organization for various divisions.

Department Background

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.

The Collections Department at PACCAR Financials plays a vital role in managing and recovering outstanding payments. This team is responsible for maintaining strong customer relationships while efficiently handling overdue accounts, minimizing credit risk, and supporting overall business objectives. Working in Collections requires excellent communication skills, attention to detail, and a proactive approach to problem-solving, all aimed at achieving timely and effective resolution of payment issues.

Job Functions / Key Responsibilities:

• Collects past due accounts (5+ days) within established work list.
• Participates in a daily auto-dialler to collect accounts (5+ days past due).
• Collects outstanding late charges/fees on customer accounts.
• Manages customer payment modifications, if appropriate.
• Prepare account for repossession, if necessary.
• Prepares necessary collections reports, as required.
• Account maintenance and research.
• Assists with customer service tasks.
• Special projects as assigned.
• Comfortable working in U.S. shifts

 Knowledge & Skills REQUIRED:

Education:

• Bachelor's degree required

Skills:

• 2+ years of solid customer service and/or accounts receivable experience, front to back end, preferably in finance industry
• Proficient in Excel, Word and other MS Office tools
• Professional Experience Desired: Bilingual in Spanish, French or Punjabi preferred (written and spoken)

Competencies and Behaviour:

• Strong people skills, good verbal and written communication skills. Bilingual in Spanish, French or Punjabi preferred (written and spoken).
• Strong decision making, problem solving, negotiation skills.
• Ability to maintain a professional attitude and demeanour when dealing with challenging customers.
• Must possess ability to prioritize multiple tasks. Strong organizational skills.
• Ability to adapt to new technologies and industry trends.