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Region Engine Support Manager 1 Job

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Date: Jul 11, 2019

Location: Philadelphia, PA, US

Company: PACCAR

Job Functions / Responsibilities

  • Accepts ownership and manages all MX engine issues that arise within their region
  • Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through Rapido
  • Track all open SupportLink cases in the region to ensure timely communication and action plan exists to get truck back in service
  • Act as first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district
  • Coordinate between Engine Support Center and Engineering when higher level assistance is required
    • Communicate resolution path to dealer/customer
    • Travel to the truck in question when hands on assistance is required
    • Follow case through until issue is resolved
  • Ensure that all resolved SupportLink cases are closed out in a timely fashion and all pertinent information is included in the case notes
  • Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues
  • Report on new emerging issues.  Assist Engineering in investigation and resolution
  • Assist Engineering with tool development as needed.
  • Responsible for dealer/customer presentations that support the MX product
  • Will be the primary company representative at regional trade shows and truck association meetings
  • Track and ensure that each full service dealer location within the region maintains the required number of MX certified technicians to support the product in their APMR
  • Conduct PACCAR engine, aftertreatment, fuel system and DAVIE/Rapido diagnostic training to dealer technicians and customers as needed
  • This individual will not have any dealer location responsibilities but will stay focused 100% on support of the MX engine
  • 30% to 50% travel required, often on short notice


Qualifications & Skills

  • Bachelor’s degree in engineering, business administration or automotive technology preferred
  • Min. 5+ years of industry-related experience
  • Strong communication skills
  • Proficient in Excel and Power Point
  • Proficiency in industry diagnostic systems preferred
  • Mechanical aptitude with strong background in electronics

Nearest Major Market: Philadelphia

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