Powertrain Aftersales Current Product Manager (GR 32)

Apply now »

Date: Apr 1, 2024

Location: Mount Vernon, WA, US, 98273-9671

Company: PACCAR

Requisition Summary


This position is responsible for the Powertrain Aftersales Engineering Department within the Global Powertrain Organization. This position supports PACCAR powertrains used in Peterbilt and Kenworth trucks. This includes investigating/defining warranty and customer issues for corrective action, analysis/tracking warranty claims and providing technical information and assistance to PB/KW Dealerships, PB/KW Field Service, and the Vehicle Support Call Center.  Deliverables include customer uptime improvements, warranty cost reductions, accelerating issue identification and driving the organization to implement solutions. Other responsibilities include close collaboration with product development, aftersales, and engine factory teams.

Company Information


PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Job Functions / Responsibilities


  • Coordinate engine corrective action support activities with other PACCAR divisions and suppliers
  • Develop, mentor and train technical staff with multiple engineering disciplines and specific engine system and diagnostics skills
  • Develop and manage department budgets
  • Prepare and deliver formal reports and presentations to all levels of the organization
  • Comfortable and capable of representing the PACCAR Powertrain during interactions with other divisions and outside organizations
  • Propose, plan, and implement improvements in corrective action and aftersales support to meet organizational objectives
  • Other duties and activities as assigned
  • Must be flexible in role
  • Travel < 25%



  • Demonstrated ability to lead, manage resources, and achieve results
  • 5+ years of applicable experience; diesel engine design experience is preferred
  • Broad range of PACCAR experience is highly desirable
  • Ability to perform in a fast-paced, results-oriented environment and manage multiple priorities
  • Knowledge of diesel engine systems is required; heavy truck product knowledge is preferred
  • Demonstrated ability to lead an organization, manage resources and achieve results
  • Excellent written, verbal, and presentation skills



an advanced degree in engineering or related field is preferred. 

Paccar Benefits


As a U.S. PACCAR employee, you have a full range of benefit options including:


  • Competitive salary and 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • Global Fortune 500 company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for Powertrain Aftersales Current Product Manager is $96,700 - $151,300 annually. Additionally, this role is eligible for a full range of benefit options listed above.


Job Segment: Call Center Manager, Call Center Supervisor, Field Service, Call Center, Customer Service, Manufacturing, Automotive

Apply now »