Service Writer - Daytime - Mirabel

Summary

Title: Technical Advisor

Work Location: Kenworth Mirabel (18160 R. J.-A.-Bombardier, Mirabel, QC J7J 0H5)

Schedule: Monday to Friday, 8 hours/day

Salary: Between 60K-77K, depending on experience

Benefits

• Permanent, full time (40h/week) ; 
• Monday to Friday, 8h/day ;
• Salary 60-77K, with possibility of +, depending on experience ;
• 2 weeks of vacation ;
• 5 paid personal days ;
• 12 statutory holidays ;
• Weekly pay ;
• Free on-site parking ; 
• Telemedicine and Employee Assistance Program ;
• Registered Retirement Savings Plan (RRSP) with employer contribution ;
• Tuition reimbursement program ;
• Be coached and mentored by experts ;
• Professional development and career growth within the company ;
• Company events (Holiday party, etc.).

Summary of Responsibilities

• Greet customers promptly by phone or in person.
• Open repair orders by entering information related to the vehicle to be repaired.
• Schedule appointments according to workshop availability.
• Accurately record customer requests on the Work Order, one operation per request. Always indicate the repair code (Repair Type).
• If applicable, estimate the repair costs for heavy vehicles by inspecting components under the truck, inside the hood, or elsewhere, and provide the estimate to the customer.
• Inform the customer whether repairs are covered by the manufacturer’s warranty.
• Agree with the customer on the payment method for repairs.
• Keep the customer informed when parts needed for the repair are on backorder.
• Promote preventive maintenance programs, specials, or any other products and services appropriate for the customer’s vehicle.
• Close the repair order once verified by the shop foreman, and assign costs to the customer, warranty, or goodwill policy request.
• Receive, install tags, maintain cleanliness, and drive trucks.
• Communicate with the foreman and technical advisors.
• Provide support as needed for document filing.

Qualifications

• Proficiency in French and basic English.
  • English competency level: basic reading and writing
  • Frequency : daily for communications with clients outside Quebec for repair needs.
• Customer-service oriented ; 
• Team spirit ;
• Knowledge of heavy equipement mechanics (bonus) ;
• Experience in interpreting warranties specific to the trucking industry (bonus). 

Who are we?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS