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Business Relations Representative Job

Date: Oct 11, 2021

Location: McKinney, TX, US, 75069

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Dynacraft, a PACCAR Company, is headquartered in McKinney, TX. Dynacraft performs assembly, light manufacturing and distribution for PACCAR truck plants and the aftermarket. For more than forty years, Dynacraft has provided high quality components, subassemblies and specialized services. Dynacraft’s manufacturing facilities are located in Louisville, KY and McKinney, TX.

Requisition Summary

The Business Relations Representative reports to the Business Relations Supervisor and acts as liaison between partnered truck plant facilities and multiple departments within Dynacraft. The Business Relations Representative is expected to work Monday through Friday from Noon – 9:00PM CST, with the possibility of infrequent on-call.

Job Functions / Responsibilities

•    Serve as the communication hub for two Dynacraft locations.
•    Communicate with suppliers, truck plants and plant management via phone and email in a professional manner.
•    Monitor the inbox queue and respond to all communication in a timely fashion with a sense of urgency.
•    Perform research and apply critical thinking skills and independent judgment to make decisions which will positively impact Dynacraft operations while meeting customer expectations.
•    Negotiate and implement solutions between operations, materials, master data and management to ensure that product is built in a timely manner and does not negatively impact truck plants
•    Proactively monitor assigned programs and problem solve as necessary to prevent impact to Dynacraft operations and truck plant production
•    Prioritize and help provide solutions for issues impacting both internal and external customers
•    Interact with other departments and partners to foster understanding of business requirements and manage resources to improve performance of operation. 
•    Collaborate with all internal departments to develop comprehensive plans and lead projects to resolve concerns or requests for business partners. 
•    Process and follow-up on orders, engineering changes, credits/debits and return authorizations.
•    Communicate accurate information to customers concerning product status, order changes, shipping information, product availability, pricing, and packaging requirements/issues for assigned programs.
•    Back-up other team members during peak hours of the day, vacations, and other times as assigned. 

Qualifications & Skills

•    Two or more years of experience in Customer Service, Account Management, Material Planning or Operations
•    Must be safety conscious and adhere to safety requirements (i.e. safety glasses, close toed shoes)
•    The Business Relations Representative may be on the shop floor communicating with plant employees based on business need
•    Experience and knowledge of Microsoft Office tools including Excel, Outlook, SharePoint, and Word
•    Broad knowledge of Dynacraft products and business system
•    Problem solving skills and the confidence to make decisions impacting the operation with minimal supervision
•    Ability to multi-task, be detail-oriented and effectively organize/prioritize assigned tasks
•    Project management or knowledge of Lean principles
•    Flexible and adaptable to change
•    Must be able to work outside regular business hours on occasion
•    Six Sigma Training preferred
•    SAP Training required


  • Bachelor's Degree preferred.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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