Business Relations Manager (Grade 32) Job

Requisition Summary

The Business Relations Manager is responsible for managing the Dynacraft Customer Service department including order administration and customer service representatives in McKinney, TX and Louisville, KY. This position may be located in either location. The Customer Service department is responsible for advocating for internal PACCAR and external customers to drive sustained improvements within the Dynacraft organization. This includes communicating customer-requested improvements, coordinating complaint resolution, customer order management, credits/debits/returns, troubleshooting (locating missing orders, pricing errors, balancing order levels), and customer visits. The successful candidate will drive the Dynacraft organization toward sustained operational improvements to improve the customer experience.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Job Functions / Responsibilities

• Develop department staff and manage to achieve department goals, setting clear and challenging expectations for individuals and the team.
• Develop and maintain relationships with PACCAR plants and dealers ensuring ongoing satisfaction.
• Recommend changes and enhancements to processes that will continue to meet and exceed customer expectations.
• Manage internal projects related to systems and process improvements that impact our customers.
• Act as liaison with the Plant leadership team, Engineering, Business Development, Materials and Traffic departments on new product roll outs and ongoing business initiatives
• Facilitate team building with constructive and positive communication.
• Create an atmosphere of continuous improvement by championing department Six Sigma and actively supporting belts.

Division Information

Dynacraft, a PACCAR Company, is headquartered in McKinney, TX. a suburb of Dallas. Dynacraft is a diversified global manufacturer of PACCAR medium- and heavy-duty truck parts sold under Kenworth, Peterbilt, and DAF nameplates. For fifty years Dynacraft has provided the company’s truck divisions and PACCAR Parts division with high quality components, subassemblies, and specialized services. Dynacraft has production facilities in Algona, WA, Louisville, KY, and McKinney, TX.

Qualifications

• 5 years customer relations experience with at least 3 years in a management position required
• SAP knowledge/experience required
• Outstanding written and verbal communication skills
• Demonstrated experience building and developing effective teams
• Production/manufacturing experience desired
• Six Sigma training and experience desired
• Excellent presentation skills
• Change management experience
• Negotiation experience
• Strong PC skills
• Must be able to travel up to 25%

Education

Bachelor’s Degree in Engineering, Business or related field required.

Master’s Degree in related field desired.

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. Additionally, this role is eligible for a full range of benefit options listed above.