Vehicle Support Center Supervisor

Requisition Summary

We are seeking an inspiring, energetic leader for our rapidly growing Vehicle Support Center in Lewisville, Texas. The Vehicle Support Center Supervisor co-leads a team of vehicle support specialists to provide accurate and timely support to PACCAR Dealership Technicians; and communicates technical information and acts as the first point of dealer contact across all PACCAR divisions. In this role, you will have responsibility for developing and executing strategic initiatives and help manage the PACCAR Parts Vehicle Support Center team driving customer UPTIME.  

Job Functions / Responsibilities

• Coach and develop employees to maximize performance and maintain department training skills including current certification and regulatory requirements.  Ensure knowledge-based articles are being created, updated and published.
• Resolve issues and roadblocks for team on product, tools, and documentation with other PACCAR divisions.
• Assign and prioritize workload based on case volumes ensuring rapid and accurate responses are provided to maximize customer UPTIME.
• Measure and improve daily, monthly and yearly performance metrics.  Lead continuous improvement projects to make improvements.
• Lead support center tours for customers and PACCAR employees.

Qualifications

• Bachelor’s degree in engineering, business, or related field required; MBA desired.
• 3+ years of experience in PACCAR or an equivalent industry and at least 1 year of supervisory experience preferred.
• Previous experience in Diesel Engine Design or Automotive Technical experience required.
• Exceptional technical skills and ability to understand complex electrical and mechanical systems with the ability to identify customer needs and transform them into solutions. 
• Ability to communicate well, both verbally and written, with various levels of stakeholders within and outside of the organization.
• Strong leadership, project management, and performance management skills. 
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to gather and analyze data, identify areas of opportunity and deliver improvements.
• Willingness to work in a 24/7 environment with changing schedules and requirements
• Comprehensive understanding of PACCAR Systems including ECAT, Dealernet, TCS365, and RMI
• Six Sigma process knowledge

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $84,000 - $118,910 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!