Sr. Service Content Liaison

Requisition Summary

Are you ready to make a direct impact in shaping PACCAR’s future by supporting new major component launches? In this vital role, you will help facilitate the Service Publications across our Peterbilt and Kenworth product portfolios. You will act as the liaison between authors, engineering, dealer training, field service, legal, and many other stakeholders to identify and publish content. You will work in coordination with the Service Content Managers to complete required deliverables while achieving major program milestones.

This position can be located at PACCAR North Texas (Lewisville, TX) or at PACCAR Parts (Renton, WA).

Responsibilities Include

• Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery 
• Project manage operator manual content schedules and timelines to consistently meet milestones and deadlines 
• Coordinate operator manual print publication and distribution activities for both Peterbilt and Kenworth, ensuring timely availability of glove box content to support vehicle delivery requirements and customer readiness
• Manage contractor relationships, which includes system onboarding, access provisioning, issue resolution, IT escalation coordination, to ensure uninterrupted productivity and effective delivery of content commitments
• Oversee operator manual content operations, including management of Engineering Change Notices (ECNs) and emissions certification documentation and submissions for both Peterbilt and Kenworth programs
• Manage and coordinate operator manual translation activities, ensuring timely delivery of localized content aligned with publication schedules, regulatory requirements, and vehicle release milestones.
• Review requests for new documentation and updates; assign topics based on author expertise and availability 
• Track and report documentation progress to program teams, ensuring transparency and alignment 
• Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development
• Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines 
• Manage and maintain SharePoint content for the team to ensure accessibility and organization 
• Build and maintain strong stakeholder relationships to support cross-functional collaboration 
• Lead and participate in continuous improvement initiatives
• Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems 

Basic Qualifications

• Bachelor’s degree in Technical Publications, Business, Engineering, or a related field.
• Minimum of 3 years of relevant professional experience
• Excellent ability to communicate complex topics clearly and succinctly
• Strong written and verbal communication skills
• Proven ability to perform effectively in a fast-paced, results-oriented environment while managing multiple priorities
• Strong interpersonal skills with a collaborative, team-oriented mindset
• Strong technical or automotive aptitude, with a mechanical background and a demonstrated ability to quickly learn and understand automotive concepts
• Proficiency in MS Office, Adobe Suite, and SharePoint
• Commitment to continuous improvement and ongoing learning to support departmental growth
• Motivation to deliver high-quality technical documentation tailored for customers and dealers

Preferred Qualifications

• Exceptional organization, attention to detail and time management skills
• Project management qualification (PMP), or equivalent experience as a project manager
• Knowledge and experience in content management (CMS) or content lifecycle (CLS) systems, Smartsheet, XML/DITA, and HTML production
• Experience with Engine RMI for North America
• Smartsheet knowledge / experience
• Understanding of industry standards that directly impact technical publications

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• 401k with up to a 5% company match

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $90,400 - $128,040 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealerships and customers.  

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!