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Collections Representative Job

Date: Jan 7, 2023

Location: Lewisville, TX, US, 75067

Company: PACCAR


PACCAR is seeking a Collector that supports our PACCAR Financial Service Division.  What you can expect in this role is a balanced opportunity that focuses on collecting past dues and high level of customer service and administration.  The ideal candidate will be able to wear multiple hats throughout their daily duties.  If you are bilingual with Spanish or Punjabi, this is a plus in supporting our large customer base. 


Job Functions / Responsibilities

  • Collects past due accounts (5+ days) within established objectives.
  • Participates in a daily auto-dialer to collect accounts (5-15 days past due).
  • Communicates with dealers to discuss delinquent accounts.
  • Handles rewrites/extensions/transfers of interest for customers if appropriate.
  • Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues.
  • Assists in preparing legal paperwork should further actions need to be taken (i.e. repossessions)
  • Prepares necessary reports that focuses on the health of the business
  • Account maintenance and research.
  • Assists with customer service tasks.
  • Special projects as assigned


Qualifications & Skills

  • Two years solid customer service and accounts receivable experience, front to back end, preferably in finance industry
  • Strong interpersonal skills, good verbal and written communication skills (Bilingual in Spanish or Punjabi preferred written and spoken)
  • Strong decision making, problem solving, negotiation skills.
  • Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
  • Must possess ability to prioritize multiple tasks. Strong organizational skills.
  • Proficient in Excel, Word and other MS Office tools



  • High School Diploma required with two years of customer service experience; College degree preferred with demonstration of customer service or administrative experience.


U.S. Salaried Benefits

PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more



Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Customer Service Representative, Accounts Receivable, Collections, Customer Service, Finance, Bilingual, Research