Warranty Team Lead

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Date: Apr 1, 2024

Location: Kirkland, WA, US, 98033

Company: PACCAR

 Kenworth Division of PACCAR has an immediate opening for a Senior Warranty Analyst Team Lead to join our Warranty Team in RentonWA


Company Information 

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.  Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started! 


Division Information  

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence Award for environmentally friendly products. 


Job Functions / Responsibilities

  • Provide onboarding/training support for new employees/as needed
  • Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
  • Perform additional technical and administrative duties as assigned
  • Serve as a subject matter expert for assigned responsibilities
  • Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
  • Able to travel as needed (<5%)
  • Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
  • Work in a collaborative environment to


Qualifications & Skills

  • 4-year degree completed or in progress required 
  • Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
  • Must have a good recall of detail and a mechanical aptitude
  • Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
  • Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
  • Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
  • Experience defining requirements and using data and metrics to draw business insights
  • Ability to remain organized and meet deadlines when dealing with areas of ambiguity
  • The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed


Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities 

  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields 

  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks 


As a U.S. PACCAR employee, you have a full range of benefit options including:  

  • 401k with up to a 5% company match  

  • Fully funded pension plan that provides monthly benefits after retirement  

  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time  

  • Tuition reimbursement for continued education  

  • Medical, dental, and vision plans for you and your family  

  • Flexible spending accounts (FSA) and health savings account (HSA)  

  • Paid short-and long-term disability programs  

  • Life and accidental death and dismemberment insurance  

  • EAP services include wellness plans, estate planning, financial counseling and more  


Additional Job Board Information 

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Warranty Team Lead is $75,100-$112,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above. 

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment. 


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Manager, Claims, Engineer, Management, Insurance, Engineering, Customer Service

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