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Technical Support Analyst Job

Date: Apr 15, 2021

Location: Kirkland, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Job Summary

The Technical Support Analyst provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with IT staff to determine solutions. This position will perform ongoing activities to maintain and enhance overall technical performance.


Here's what you will do in this role:

  • Coordinate, configure and ensure compliance of Kenworth Division accounts
  • Active Directory maintenance and AD Group Verification
  • Audit support, SOX Reviews and Testing
  • Software licensing database and ad hoc requests for information (Users, Vendors, Management)
  • Windows 10 desktop support
  • Install and Remove Software
  • Projects as assigned


Required Skills:

  • Bachelor's Degree in Computer Science or related field required
  • 2+ years of relevant experience
  • Must have a working knowledge and understanding of Windows networking and operating systems including web protocols, WINS, DNS, DHCP, TCP/IP, DFS, AD, and replication.
  • Experience using Active Directory and system security tools
  • Experience researching and implementing new technologies and applying knowledge to solve business problems
  • Must have strong analytical skills
  • Excellent communication skills
  • Excellent customer service skills and a team approach
  • Ability and willingness to work occasional off-hours and weekends
  • Must be self-motivated and self-starter with the ability to lead others as well as work with minimal or no supervision; able to work with others in high pressure situations to solve problems



Preferred Skills:

  • MCSE certification a plus.
  • SQL skills a plus.
  • Windows 2007/2010/2013/2016 systems administration experience a plus


Why work for PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
  • Medical, dental and vision insurance plans for you and your family.
  • Paid Time Off – vacation, paid holidays and sick leave.
  • 401k with company match, AND a company paid pension plan after 5 years.
  • Tuition reimbursement for continued education – eligible after 1 year of service.




A Bachelor's Degree is required.


Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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