Technical Service Manager - Canada Region Job

*The candidate for this role will be located in BC or Alberta, Canada*

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Requisition Summary
Support our dealers and customers to help make our product the best it can be. As a Technical Service Manager, you will be responsible for technical support across the country. Make decisions in the field that will immediately impact our customer’s lives and belief in our product. You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center. 

Job Functions / Responsibilities 

• Supports technicians at various Kenworth dealerships by guiding them in their diagnostic.
• Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
• Works with dealer personnel to develop action plans to improve dealer service, product certifications, and customer satisfaction.
• Assists in the reduction of Kenworth warranty costs.
• Assists in documenting procedures for field fix and engineering review.
• Maintain a technical working knowledge of all engine systems including their features, advantages and benefits over competitive engines.
• Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize chassis systems training needs.
• This position will require approximately 25% travel.

Qualifications & Skills

• The candidate for this role will be located in BC or Alberta, Canada
• Bachelors degree in engineering, business administration or automotive technology preferred.
• 5+ years of directly related experience is required
• Personal computer skills include working knowledge of Excel, Word Processing and database management software. 
• Ability to work independently; demonstrated experience in diesel engine systems.
• Excellent verbal and written communication skills including formal presentations in a classroom environment.
• Familiarity with PC's and current office administration software.
• Solid interpersonal and relationship-building skills. 
• Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
• Demonstrated knowledge of Kenworth truck manufacturing processes and products.  
• Maintain a strong knowledge of Kenworth electrical systems to support the continuing increase in electrical and network complexity.
• This position will require approximately 25% travel.

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Technical Service Manager-Canada is $89,100-$139,500 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.