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Technical Business Analyst - Connected Vehicle Job

Date: Sep 14, 2022

Location: Kirkland, WA, US, 98033 Lewisville, TX, US, 75067

Company: PACCAR

PACCAR Global Connected Services is seeking a highly motivated Technical Business Analyst. This position may be located in either Kirkland, WA, or Lewisville, TX. Candidate must have legal right to work in the U.S. Domestic and International travel is required.


Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Job Summary

PACCAR Global Connected Services (GCS) is revolutionizing the vehicle ownership experience with the development of innovative services for connected vehicles. The Technical BA will have the opportunity to provide innovative problem-solving in product development and service environment. This position will support development activities in the GCS team and will interface with product planning/marketing, Original Equipment, and 3rd party suppliers, dealers, and end-user customers. The role will require collaboration with other PACCAR companies: Kenworth, Peterbilt, DAF, PACCAR Embedded Engineering, PACCAR Technical Center, Information Technology Division, Vehicle Support Center, and the PACCAR Engine Company.


Why work for PACCAR?

  • Competitive salary, 401k with a 5% match, AND a company-paid Pension Plan after 5 years of service.
  • Medical, dental, and vision insurance plans for you and your family.
  • Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
  • Tuition Reimbursement for continued education – eligible after 1 year of service.
  • Global Fortune 500 company with a wide array of growth and development opportunities.


Job Functions/Responsibilities

  • Define and develop Connected Services features, such as Remote Diagnostics and Software Over-The-Air Updates.
  • Continuously monitor all developments that might affect processes or IT services and analyze possible effects.
  • Support the users and monitor the condition and/or performance of GCS products and correct or improve after approval of all relevant stakeholders.
  • Analyze and troubleshoot products/systems proactively or based on user feedback to provide continuous improvement.
  • Manage the relationship between business partners, project teams, and vendors.
  • Translate business needs into a (functional/technical) specification and user interface guides, taking into account all boundary conditions and expectations/demands of all relevant stakeholders. Perform tasks associated with pre-project consulting and business case development.
  • Elicit high-level project objectives and project success criteria.
  • Identify dependencies between projects and other systems.
  • Accurately estimate the time required to complete business analysis tasks and deliverables.
  • Collect and analyze the project’s business requirements, document and transfer the same knowledge to the development team.
  • Evaluate the data collected through task analysis, business process, surveys, and workshops.
  • Communicate effectively with business and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
  • Facilitate workshops to scope projects and gather detailed product requirements.
  • Perform end-to-end validation of new features; from the vehicle to the web portal.
  • Perform tasks associated with post-project implementation, infant care, 2nd level customer support.
  • Research data to uncover the root cause and initiate resolution.
  • Support other investigations, using Data Analytics tools.
  • Occasional travel is required.



  • Bachelor’s Degree is required. Business, Information Technology, or Engineering preferred.
  • Familiarity with Software Over-The-Air (OTA) Update concepts.
  • Automotive/Commercial Vehicle/Agriculture background desired.
  • Background in field service/repair, vehicle systems, and telematics desired.
  • Experience in the specification and design of complex automotive components is desirable.
  • Familiarity with project management and execution methods and tools. Agile DevOps experience is strongly preferred.
  • Experience with Data Analytics and Data Visualizations tools is a plus. (Tableau)
  • The candidate should be willing to make use of industry-standard processes and techniques and be resourceful in solving complex technical problems.
  • The successful candidate must be “hands-on”, and demonstrate curiosity and willingness to learn.
  • Requires independent judgment and effective project management.
  • Ability to manage costs, time, and resources; strong communication skills.
  • Must demonstrate the ability to perform in a fast-paced, results-oriented environment, manage multiple simultaneous projects, and respond dynamically to shifting priorities.


Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, User Experience, Embedded, Consulting, Technology, Finance