Sales Operations Business Analyst

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Date: Jul 2, 2024

Location: Kirkland, WA, US, 98033

Company: PACCAR

Kenworth Division of PACCAR has an opening for a Sales Operations Business Analyst. This role will be a part of the Sales Operations Team and will be located in Kirkland, WA.


Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.


Requisition Summary

The Sales Operations Business Analyst works closely with the Kenworth Sales teams to optimize and manage the Salesforce CRM system, Tableau dashboards, and other reporting systems to meet business needs. The ideal candidate will be able to collaborate with our Senior Executive and Sales teams while maintaining a high level of internal collaboration across multiple departments.


Job Functions / Responsibilities

  • Serve as the business subject matter expert for system projects and tools, including Salesforce, databases, dashboards, and other business systems.
  • Support maintenance and optimization of Kenworth Sales Tableau dashboards.
  • Document Salesforce CRM processes.
  • Support Sales Team experience including the look and feel of system tools, perform analysis of interaction channels, and participate in Sales Operations projects.
  • Work with all levels of management, including executive and front-line, to prioritize projects, deliver strategic initiatives and improve processes and interfaces.
  • Coordinates issue resolution with cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
  • Oversee and implement product upgrades, business integration, and researching best industry practices for customer interaction tools.
  • Other duties as assigned.


  • Bachelor’s degree in business or related field; MBA desired.
  • 3-5 years of experience at PACCAR or equivalent industry required.
  • Experience with Salesforce, Snowflake, Tableau, and SQL a plus.
  • Project management experience leading continuous improvement.
  • Ability to multi-task. Must be able to prioritize workload and work on multiple projects simultaneously.
  • Strong communication and problem-solving skills.
  • Advanced pc skills in Microsoft office products.


  • Act with Integrity
  • Demonstrate Adaptability
  • Drive for Results
  • Influence Others
  • Lead Innovation and Quality Initiatives
  • Use Sound Judgment / Business Acumen


Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including: 

  • 401k with up to a 5% company match 
  • Fully funded pension plan that provides monthly benefits after retirement 
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family 
  • Flexible spending accounts (FSA) and health savings account (HSA) 
  • Paid short-and long-term disability programs 
  • Life and accidental death and dismemberment insurance 
  • EAP services include wellness plans, estate planning, financial counseling and more 


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Sales Operations Business Analyst is $84,000 - $131,700 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.


PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Operations Manager, Sales Operations, CRM, Technology, Finance, Operations, Sales

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