National ZEV Service Manager Job

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Date: Nov 6, 2023

Location: Kirkland, WA, US, 98033

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.


The National Zero Emissions Field Service Manager position requires a strong proactive focus on customer service. Excellent organization skills and superior communication skills, both written and verbal are a necessity.  Flexibility to adjust to shifting priorities, the ability to maintain composure, and maintain positive working relationships with a variety of stakeholders is critical to success in this position. The candidate must also possess a solid understanding of Class 6/7/8 chassis and battery electric vehicle knowledge gained through prior experience in Field Service, Dealership Service, Operations, Customer Service management or engineering.

This position will be located in: Remote – Near Major Airport


Position Functions / Responsibilities

  • Provide technical support for Kenworth battery electric vehicles to maintain the best possible uptime. This will require rapid engagement and involvement, oftentimes in person for vehicles in both US and Canada
  • Negotiate Warranty and Policy settlements with Fleets and Dealers on vehicle issues
  • Provide early warning corrective action feedback and field solutions to battery electric field issues to reduce operational and warranty costs
  • Work closely with engineering and key supplier partners to continually improve EV systems and processes
  • Provide Sales and Marketing Support as required
  • Share information and offer training resources to ensure technicians, and other Kenworth field staff are adequately trained and certified on all Kenworth battery electric products
  • Assist in the management of field cases related to litigations, property loss, and other legal actions affecting Kenworth and PACCAR as assigned
  • Travel 50%, sometimes on short notice. A valid passport is required with ability to travel throughout US and Canada


Skills & Competencies

  • A Bachelor's degree in a technical field or related required
  • 5+ years of related experience required
  • Supervisory experience and/or an MBA are preferred
  • The successful candidate must have the ability to communicate clearly and professionally with key customers and operations personnel, suppliers, and Kenworth management to resolve issues in a positive and efficient manner
  • Strong interpersonal skills are required, and the candidate must demonstrate independent judgment
  • The successful candidate must be able to manage multiple priorities, keep management well-informed, and display perseverance in bringing issues to resolution
  • Technical Skills required include experience in the following areas with Kenworth or similar products and systems


Kenworth Battery Electric Product:

  • Cab Systems (Mechanical and Electrical)
  • Fault code interpretation
  • BEV systems understanding
  • Charging systems


Kenworth Systems or similar systems to the following:

  • DWC / SIR (Dealer Warranty Claims/Service Information Record)
  • Copics / OPS (Kenworth business systems)
  • E-Portal / PACCAR.Net
  • ServiceNet, ECAT, Engine Rapido, DAVIE tool diagnostics


Supplier Systems:

  • Meritor – Ontrac, Raptor, and Snapon Diag Tools
  • Dana – Realtime Support


Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including: 

  • 401k with up to a 5% company match 
  • Fully funded pension plan that provides monthly benefits after retirement 
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family 
  • Flexible spending accounts (FSA) and health savings account (HSA) 
  • Paid short-and long-term disability programs 
  • Life and accidental death and dismemberment insurance 
  • EAP services include wellness plans, estate planning, financial counseling and more 


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the National ZEV Service Manager is $106,300 - $166,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.


PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Service Manager, Marketing Manager, MBA, Claims, Field Service, Customer Service, Marketing, Insurance, Management, Manufacturing

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