Field Service Product Development Manager Job

Date: Sep 20, 2023

Location: Kirkland, WA, US, 98033

Company: PACCAR

Company Information


PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.


Job Functions / Responsibilities


This role will hold primary responsibilities related to Field Service readiness for their assigned projects related to new product launches. Working with the Project Management and Engineering teams they will represent Field Service regarding aspects of Aftersales; communicating scope requests related to serviceability, maintainability and diagnostics, providing service related feedback and establishing service requirements to be utilized by the project Engineering teams, assist in developing Tollgate System narratives related to Aftersales deliverables, and have involvement in reporting back to Engineering the infant defects seen in the Field.  This role will also be responsible for the communication of service, maintenance, repair, function, and diagnostic information related to the new product to the technical support members of Field Service and the broader Field Service team, as well as participate in evaluations of supporting updates to service literature.  


  • Lead aspects of Field Service readiness (technical awareness, tool requirements, software functionality, subject matter expert matrix, documentation needs, retrofit awareness)
  • Provide technical awareness to the Field Service team related to the introduction of new products, functionalities, software changes, and serviceability requirements
  • Work with Product Planning, Program Management, and Engineering teams to define Aftersales support strategy for major new product projects
  • Attend product concept and design reviews as the representative for Field Service, and gain awareness of new product support requirements
  • Provide Field Service input to major new product projects
  • Coordinate between multiple engineering groups so that they understand service requirements
  • Identify opportunities for product and process changes that will decrease vehicle downtime associated with new product.
  • Coordinate Field Service awareness communication related to new and changing product
  • Review and provide feedback for developing service documentation and product specification requirements related to vehicle service
  • Support the training department by reviewing new product training classes
  • Collaborate with Body Builder documentation authors on needed updates
  • Participate in new product infant care defect reporting and tracking
  • Travel as required to support regional meetings and readiness reviews relate to new product launches




  • Knowledge of Engineering processes and applications related to product development and project implementation
  • Effective and professional communication skills (verbal and written); a high level of interpersonal and instructional skills
  • Interact effectively and in a professional manner with all contacts including external and internal customers and suppliers
  • Ability to effectively communicate technical data related to truck componentry and diagnostics
  • Strong aptitude with software applications and diagnostic tools for troubleshooting including CAN network evaluation
  • Ability to comprehend and work with engineering standards and drawings
  • Extensive product knowledge spanning all vehicle models and functional areas including powertrain, cab, chassis, electrical and J1939 CAN systems.
  • Capable of managing a multi-tasked workload
  • Highly organized and self-starter with high sense of urgency and ability to handle multiple priorities
  • Minimum 2-3 years of experience within the organization with demonstrated leadership success.
  • A Bachelor's degree in a technical field or related is required with five years of related product experience preferred.


As a U.S. PACCAR employee, you have a full range of benefit options including: 


  • 401k with up to a 5% company match 
  • Fully funded pension plan that provides monthly benefits after retirement 
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family 
  • Flexible spending accounts (FSA) and health savings account (HSA) 
  • Paid short-and long-term disability programs 
  • Life and accidental death and dismemberment insurance 
  • EAP services include wellness plans, estate planning, financial counseling and more 


Additional Job Board Information


At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Field Service Product Development Manager is $93,00-$145,500 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.


PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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