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Dealer Development Marketing Analyst Job

Date: Jul 23, 2021

Location: Kirkland, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Job Summary

Exciting opportunity to help expand the Kenworth distribution network of more than 430 locations in the U.S. and Canada. Manage key programs that support the effective servicing of the PACCAR MX and growth of Kenworth/PACCAR distribution through both traditional and new store formats, including TRP. Work directly with Kenworth Dealers and become the recognized expert regarding Kenworth dealership operational, financial and performance data.


Here's what you will do in this role:

  • Manage the PremierCare Gold (PCG) certification program to improve service excellence across the network
  • Manage the Kenworth Customer Satisfaction System (KCSS) to improve the customer dealership experience by creating call lists, updating surveys, maintaining vendor relations, producing reports, and participating in the QMR
  • Manage Connected Truck data and all aspects of the Kenworth Dealer Database by developing reports and monthly report cards to detail dealership operational and financial performance and business opportunities
  • Coordinate Dealer Agreement renewals and other dealership proposals with Regional Dealer Development Managers (RDDM’s), Kenworth Credit, and other departments
  • Manage the Kenworth Dealer Excellence (DEX) program including annual program updates, completion reports, production of annual performance packages, and communications to Kenworth Dealers
  • Manage the Kenworth Dealer Sign Program and help enforce Kenworth’s brand and identity standards
  • Help manage Dealer compliance with PACCAR training and tooling standards for PACCAR Engines
  • Coordinate the PACCAR Institute for Managerial Leadership (PIML) for Kenworth Dealers on an annual basis
  • Create customized maps using specialized mapping software for use in proposals and presentations
  • Deploy new tools (Tableau, Snowflake, Python, others) to use big data to optimize effective product distribution


Required Skills & Qualifications:

  • Bachelor’s degree required, preferably in a business or data analytics field
  • 2+ years previous full time work experience desired
  • Technically savvy with spreadsheets and databases with the ability to quickly learn data analytics software
  • Ability to manage large, complex projects, including the details of planning large international meetings
  • High attention to detail, results-driven work ethic, and strong analytical skills are essential
  • Outstanding verbal and written communication skills
  • Strong personal computer skills including Excel, Access, Tableau, and PowerPoint required
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Less than 5% travel required


Why work for PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
  • Medical, dental and vision insurance plans for you and your family.
  • Paid Time Off – vacation, paid holidays and sick leave.
  • 401k with 100% company match, AND a company paid pension plan after 5 years.
  • Tuition reimbursement for continued education – eligible after 1 year of service.



A Bachelor's Degree is required.


Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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