Service Supervisor - 1st Shift

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Date: Apr 2, 2024

Location: Grand Prairie, TX, US, 75050

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

PacLease provides customers with value-added transportation services and premium-quality Kenworth, Peterbilt and DAF vehicles. It is one of the fastest growing and most innovative global leasing networks in the industry. 


Requisition Summary

This role supervises and oversees the shop service personnel to attain high levels of quality, morale, safety, and efficiency within the Branch’s maintenance team. This role supervises the technician team to achieve maximum efficiency when conducting maintenance and repairs to customer vehicles and shop equipment, for a designated shift.  Additionally, this role will include invoicing, reviewing repair orders, may perform technician work as needed and fulfill Service Manager duties in their absence.  This role reports to the Service Manager.


Job Functions / Responsibilities

  • Responsible for managing and training direct reports in accordance with shop objectives to meet business goals.
  • Establish group and individual accountability: assign work, approve shift time (including overtime), track goal attainment by direct reports, and provide leadership and development as required to achieve business results
  • Coordinate breakdowns over the road, provide approvals for work and communicate with the customer
  • Notify and schedule preventative maintenance into the shop and communicate with the customer
  • Research outside vender statements and process invoices for payment
  • Escalate service issues and approvals or work to Service Manager and General Manager as needed.
  • Review Quality of Work within Service Shop to include:
  • Review PM records and perform audit inspections to ensure units are being serviced according to PLC policy.
  • Certify that work performed is properly recorded on shop repair orders, including time, parts, tires and material. Close and invoice repair orders.
  • Ensure that  General Shop Assistants are performing the 10-point inspection and complete their wash list while working with the rental department.
  • Observe technicians, perform key duties to uncover opportunities to provide coaching and feedback that improves employee performance
  • Ensure maximum warranty recovery by closely monitoring and improving the warranty submittal processes.
  • Promotes a safe, clean, and organized culture through the following: ensures adherence to safety procedures, shop cleanliness standards, uniforms requirements, and attendance policies. 
  • Coordinate the preparation of new and sold vehicles for placement in or out-of-service along with the parts and service specialist.
  • Ensure that environmental guidelines and OSHA standards are followed.
  • Handles all interaction with drivers and customer communication during their shift.
  • Fulfill Service Manager’s duties as needed in their absence.


Qualifications and Skills

  • Five or more years of diesel mechanic shop experience preferred
  • Valid CDL with good driving record preferred.
  • Extensive knowledge of diesel mechanics.
  • Possess the physical abilities, without limitations, to perform duties of full job description.
  • Three or more years of Supervision skills in previous role or Supervisory experience preferred
  • Highly organized, comfortable with Microsoft excel and business systems
  • Strong Leadership, organizational and planning abilities; and excellent analytical and problem-solving skills are essential



  • High school diploma; some college preferred.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Position works in a Truck Service Shop environment. The chosen candidate must be able to work in areas that are hot or cold, surfaces may be slippery, climb ladders/stairs.
  • The employee frequently is required to walk. The employee is frequently required to stand; sit; use hands to  handle, and feel; reach with hands and arms; climb or balance; and stoop, kneel, and crouch
  • Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, depth perception and the ability to adjust and focus.
  • When working in the shop, the work environment has moderate noise levels.
  • Ability to work any shift and weekends, depending on the demands of the business.


Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.




Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Diesel Mechanic, Manager, Inspector, Manufacturing, Management, Quality, Research, Customer Service

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