Service Manager - Grand Prairie, TX

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced powertrains, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Leasing, a PACCAR division, was founded in 1980 to provide premium Kenworth and Peterbilt vehicles to leasing and rental customers. Pac Lease is one of the fastest growing and most innovative global commercial truck leasing companies in the transportation industry. With independent and company-owned locations throughout the United States and Canada, Pac Lease provides customized full-service lease, rental, and contract maintenance programs designed to meet our customers specific fleet needs.

Requisition Summary

Overall responsibility of day-to-day operations of the Company Store maintenance facility of 350+ trucks. We are looking for an experienced Service Manager for full-service lease who understands the need to communicate with multiple dealers and location contacts in Dallas-Fort Worth metroplex.

This position is located in Grand Prairie, TX.

Job Functions

• The design, implementation, supervision and maintenance of a comprehensive Preventive Maintenance program, Parts Inventory and Tool Management programs to ensure adequate working conditions and equipment with proper cost control in accordance with Pac Lease standards and policies.
• General supervision of Service Department personnel. To include: all Supervisors, Technicians and Service Staff.
• Determine adequate service shift schedules, service sequences and assignment for work activities based on work priority, quantity of equipment and skill of personnel
• Manage and monitor employees’ work levels and appraise work performance.
• Manage and provide developmental direction to employees.
• Recommend or initiate personnel actions such as hires, promotions, transfers, discharges, and disciplinary measures.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
• Conduct or arrange employee training in safety, repair, and maintenance techniques, operational procedures or equipment use.
• Actively and consistently participate in recruitment activities at relevant technical schools.
• Investigate accidents and injuries and create corrective action plans as needed.
• Foster and grow a collaborative service team with a shared vision on team building, employee development and motivation.
• Establish and maintain cost control guidelines to effectively manage Profit & Loss statement.
• The implementation of forms / registers relating to the control of maintenance, the inventory of tires and tires on rims as well as repairs.
• Knowledge of the operation of the various warranty programs and the negotiation of courtesies with suppliers when these have expired.

Job Responsibilities

Customer satisfaction

• Listening to and understanding customer needs.
• The establishment of performance standards to ensure the quality of products and services and the achievement of objectives.
• Maintaining positive relationships with vendors and customers, including dispute resolution, customer retention and identification of new initiatives.

Administration

• Administrative duties to include, but not limited to, management of timely accounting of purchase orders, repair orders, warranty processing, parts inventory, computerized reports and processing of shop paperwork.
• The production of computerized reports and the processing of workshop documents.
• Establishing and maintaining cost control guidelines to effectively manage the income statement.
• Control of tool and parts inventories as well as the condition and maintenance of the workshop to ensure adequate working conditions and positive cost control.
• Management of quarterly inventory audits and adherence to timely inventory management activities including the return of parts and carcasses (cores).
• Analyzing budget variances and implementing corrective measures to avoid cost overruns.
• The selection, when required, of external suppliers and the negotiation of rate agreements.

Skills / Competencies

• 5 years of relevant experience in the maintenance of a commercial heavy-, medium-duty Lease and Rental equipment desired.
• 3 years of relevant experience in supervising and coaching staff, ideally managing a team of 5 or more employees. Two or more years related administrative or commercial vehicle experience.
• Effective Customer Service skills; both written and verbal.
• Strong skills in Leadership, Management, Organization, Communication (presenting, influencing, negotiating, networking), Self-Motivation, and Adaptability are essential.
• Strong computer skills (Microsoft Office Suite, Tableau, etc.).
• Experience with general accounting practices; accounts payable, accounts receivable, collections and financial reporting experience.
• High attention to detail & demonstrates highly organized and self-driven characteristics.
• Ability to support multiple levels of professionals including senior managers.
• Ability to prioritize workload based on changing goals in a fast-paced environment.

Education

• High School diploma or equivalent required.
• Bachelor’s degree strongly preferred.
• Computerized billing experience desired.

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is also eligible for a holiday gift. 

Additional Job Board Information

PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Manager role is $84,000 - $131,700 annually. Additionally, this role is eligible for the full range of benefit options listed above.

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