Zero Emissions TSM (Technical Service Manager) Job

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Date: Nov 20, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.


Peterbilt Motors Company

On highways, construction sites, city streets, and logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.



Requisition Summary

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for a Zero Emissions Technical Service Manager to support Hydrogen Fuel Cell and Battery Electric Vehicles (BEV) products in the field. This position will work with dealers and customers to initially provide infant care product support and later production vehicle support for our Zero Emissions products.  


The position is located remotely for quick field deployment, preferred location is in California. 

Job Functions / Responsibilities

  • Provide PACCAR Zero Emissions technical assistance to our dealer network
  • Develop Hydrogen Fuel Cell expertise in Aftersales
  • Monitor, track and manage on a daily basis technical support cases and case escalation
  • Early product training and knowledge transfer through engineering
  • Support of customer field test trucks and Quality Validation & Volume Validation trucks through on-site visits and with customer assignment
  • Coaching and mentoring of dealer through daily activity
  • Review, assist and provide feedback for service documentation
  • Communicate information related to the PACCAR Zero Emission vehicle product changes, field fixes and emerging issue to the field service group and dealer network
  • Stay current on Division and Plant activities
  • Support Internal and External meetings
  • Support Peterbilt training department activities

Job Functions / Responsibilities (continued)

  • Develop tools and aids to help for PACCAR Vehicle troubleshooting
  • Support product change and improvement
  • Support the Technical Manager program
  • Attend and support industry events
  • Leadership role from a Technical and Management aspect
  • Approximately 40% travel required to support pilot trucks and stay current on product field activities

Skills / Competencies

  • Degree in engineering, technology or automotive preferred
  • Hydrogen fuel cell and BEV knowledge and experience a plus
  • Product and technical service knowledge gained through 3-8 years of related service; preferably heavy duty trucks / OEM or truck components
  • Thorough understanding of heavy duty trucks or related equipment and the ability to apply and communicate this knowledge
  • Demonstrated ability to establish effective working relationships with customers
  • Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations
  • Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction

Skills / Competencies (continued)

  • High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third party tools
  • Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective
  • Management background with strong aptitude to manage a dynamic multi task environment
  • Technical Skills required include experience in the following areas with Peterbilt or similar products and systems:
    • Cab systems (mechanical and electrical)
    • Chassis systems (mechanical and electrical)

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • This position is also eligible for a holiday gift.

General description of any other compensation the employee will receive

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Zero Emissions TSM (Technical Service Manager) $93,000 - $145,500 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (PB B.O.L.D) and ADVOCATE (An LGBTQ support group).


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