Warranty Specialist

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability, and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability, and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Inc. is seeking a detail-oriented and analytical professional to join our team as a Warranty Specialist. This role will be responsible for managing technical reviews of warranty claims, ensuring customer satisfaction, and supporting continuous product improvements by interfacing with various departments.

Job Functions / Responsibilities

• Analyze and process technical warranty claims.
• Review claim information provided by dealers and, working independently or with the Supplier Recovery team, Engineering or Quality, to process claims per established guidelines.
• Demonstrate ability to identify, prioritize, analyze, and successfully resolve customers, dealers, and field service organization problems, giving a high priority to customer satisfaction. 
• Interfacing professionally and effectively with others (internal and external) in resolving warranty claims and/or issues.
• Serve as a Subject Matter Expert (SME) and perform additional technical and administrative duties as assigned.
• Conduct necessary investigation of warranty and field service information.
• Stay current on Field Service and Plant activities.
• Participate in corrective action processes using Six Sigma methodologies and tools (training provided), as required
• Travel for this position is not required.

Skills / Competencies

• Bachelor’s Degree Required.
• Technical Certifications in the following areas a plus:
• Service Engineering, Automotive, Heavy Duty etc.
• One or more year’s industry related experience
• Strong ability to recall details and process information
• Mechanical aptitude and Technical Knowledge
• Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives
• Handle multiple tasks, take initiative, be a team player, problem solver, and critical thinker
• Excellent interpersonal and customer service skills
• The ideal candidate will be comfortable processing large volumes of data/warranty claims

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including; The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, and ADVOCATE (An LGBTQ support group).

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