Warranty Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

This position is based at Peterbilt’s Division office in Denton, Texas, where we have been headquartered since 1980. In Denton, we have manufactured, supported, and distributed over 1 million trucks. Our employees take great pride in our products. We are recognized as a premier employer and valued partner in the local community.

Requisition Summary

The Peterbilt Warranty team has a position available for a Warranty Manager. This exciting position will lead the claims processing team by providing guidance and prioritization of daily activities and be a champion for continuous improvement. This position works directly with dealers, suppliers, and the management team to exceed performance goals.

Job Functions / Responsibilities

• Review and implement warranty policies and procedures for Peterbilt dealers.
• Evaluate warranty performance and provide insights for decision-making, including identifying trends, patterns, and areas for improvement.
• Offer support and guidance to dealers on warranty-related matters.
• Ensure proper training for warranty analysts and dealer personnel to ensure compliance with warranty guidelines and practices.
• Collaborate with cross-functional teams to address warranty concerns, improve product quality, and enhance customer satisfaction.
• Maintain and improve Supplier Recovery percentage and dollars.
• Represent Peterbilt in negotiating and maintaining PACCAR Supplier Warranty Support Agreements.
• Drive continuous improvement in the warranty claim process.
• 5% travel can be expected for this position

Qualifications

• 8+ years’ experience with Class 8 truck manufacturer, including exposure to parts and service functions; knowledge of manufacturing processes and warranty is a plus.
• Strong managerial skills, including innovate, plan, organize, direct, control.
• Exceptional verbal and written communication skills, with the ability to write effective, concise technical and policy documentation.
• Strong analytical and organizational skills, with the ability to manage multiple tasks concurrently.
• Ability to professionally interact with all levels of management.
• Ability to develop and maintain positive working relationships with a variety of stakeholders.
• Ability to negotiate with different individuals and successfully persuade them to adopt recommended positions.

Education

Bachelor's Degree Required.

Master's Degree Preferred.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and LGBTQ+ Advocate support group.

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