Technical Warranty Analyst

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Date: Mar 29, 2024

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services you can develop the career you desire with PACCAR. Get started!

Requisition Summary

Peterbilt Motors Inc. is seeking a detail-oriented and analytical professional to join our team as a Technical Warranty Analyst. This role will be responsible for managing technical reviews of warranty claims, ensuring customer satisfaction, and supporting continuous product improvements by interfacing with various departments.

Here's what you will do in this role:

  • Analyze and process technical warranty claims.
  • Review, assist, and provide feedback for service documentation.
  • Conduct necessary investigation of warranty and field service information.
  • Communicate information related to the PACCAR vehicle product changes from Field Service and Engineering back to the warranty department.
  • Review claim information provided by dealers and, working independently or with the Supplier Recovery team, Engineering or Quality, to process claims per established guidelines.
  • Stay current on Field Service and Plant activities.
  • Serve as a Subject Matter Expert (SME) and perform additional technical and administrative duties as assigned.
  • Demonstrate ability to identify, prioritize, analyze, and successfully resolve customers, dealers, and field service organization problems, giving a high priority to customer satisfaction. 
  • Interfacing professionally and effectively with others (internal and external) in resolving warranty claims and/or issues.

You're going to need this to be successful:

  • Must be proficient in the following related services
    • Cab Systems (mechanical and electrical)
    • Chassis systems (mechanical and electrical)
    • Engine electronic diagnostic experience
  • Ability to interpret drawings, schematics, specifications, and engineering data
  • Ability to troubleshoot engine related problems along with the interface to truck electrical systems and powertrain components
  • 3-5 years’ experience in at least one of the following areas preferred
    • Service Technician / Service Manager
    • Project Manager
    • Service Engineer

Education

Bachelor’s Degree or Technical Certification required in the following areas: Engineering, Automotive

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

 

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short- and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including; The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, and ADVOCATE (An LGBTQ support group).

 

#LI-Onsite #LI-DD1

 


Job Segment: Field Service, Claims, Electrical, Engineer, Manufacturing, Insurance, Engineering, Automotive

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