Technical Author Job

Date: Sep 15, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR


Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.


Requisition Summary

Develop, author, and update technical information for technical publications, including operator and service manuals, technical reference materials, programming guides, quick reference guides, utilizing a Content Management System for products in print and web medium. Interact with technical experts for content development. Coordinate finalized product with the publication manager for distribution to multiple mediums and in multiple foreign languages.


Job Functions / Responsibilities

  • Develop product service and operation information based on input from subject matter experts into a structured xml format in PACCAR’s content management system.
  • Edit content and ensure legal and translation requirements are supported.
  • Understand the technical aspects of Peterbilt/PACCAR products and create documentation to provide customers with vehicle operation and maintenance information.
  • Ensure that product documentation is produced and published in a timely manner and adheres to PACCAR’s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization.
  • Assist with manuals change management system, including analyzing data in SmartSheet with the department data analyst.
  • Partner with third-party contractors on outsourced work, including authoring, editing, translations, and graphics.
  • Contribute to department continuous improvement activities.



Required Qualifications & Skills 

  • Clear and concise verbal and written communication  
  • 3-5 years industry experience 
  • Attention to detail 
  • Clear and concise verbal and written communication  
  • Strong organizational and schedule management skills 
  • Ability to work on dynamic projects with minimal guidance 
  • Ability to drive for results with PACCAR leadership to obtain feedback and approvals
  • Effective interpersonal skills and a team player 
  • Strong computer skills with MS Word, Excel, and SharePoint 
  • Bachelor’s degree required


Preferred Qualifications / Skills

  • Working knowledge of html, xml publishing, DITA, and structured topic-based authoring
  • Broad knowledge of truck systems and components
  • Project management experience
  • MS Office Suite utilization experience
  • Strong organizational, schedule management, time management, and reporting skills
  • High level of initiative and self-starter
  • Demonstrated use of proactive problem-solving approach
  • Motivated to learn and utilize new software applications
  • Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently 



As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short- and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and ADVOCATE (An LGBTQ support group).

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