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Technical Publications Specialist Job

Date: Sep 30, 2021

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Develop, author, and publish field repair documents, Federal Safety and Emissions Recalls, and other information intended for Peterbilt dealer service technicians and customers. 

Job Functions / Responsibilities

  • Author, edit and coordinate the publishing of written and visual service information into structured HTML or XML format within PACCAR.net.
  • Research product information based on input from subject matter experts (SME), engineering specifications/schematics, and production.
  • Ensure product documentation is produced and published promptly and adheres to PACCAR’s style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization.
  • Serve as liaison between multiple internal and external teams.
  • Report non-compliance and requested information to regulatory agencies as required.
  • Manage multiple projects simultaneously while meeting deadlines.
  • Provide technical and administrative support for dealers and customers.
  • May include vehicle population definition by utilizing the warranty system database to define vehicle populations for field actions and to support warranty personnel on campaign maintenance issues. Use Microsoft Excel to create and maintain campaign mailing lists.

Required Qualifications / Skills

  • Strong computer skills with Microsoft Office Suite (Word, PowerPoint, Excel), Adobe Suite, SharePoint, XML/PACCAR.net publishing, and Smartsheet.
  • Proactive problem solver.
  • Good organizational, schedule management and reporting skills.
  • Ability to work on diverse tasks and projects with minimal guidance.
  • Strong interpersonal skills and a team player.
  • Clear and concise communication skills.
  • Attention to detail.

Preferred Qualifications / Skills

  • BS/BA in a technical area or equivalent.
  • General knowledge of truck systems and components
  • Engineering, manufacturing, or dealer experience.
  • Experience reading engineering specifications, schematics, and drawings.
  • Standard PACCAR travel requirements, as needed, up to 25%.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including The Diversity Council, Peterbilt Women’s Initiative (PBWin)The Veterans Group, PB BOLD (Black Organization for Leadership and Development) and ADVOCATE (An LGBTQ support group).

Why work for PACCAR/Peterbilt?

  • Competitive salary, 401k with a 5% match, AND a company paid Pension Plan after 5 years of service.
  • Medical, dental, and vision insurance plans for you and your family.
  • Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
  • Tuition Reimbursement for continued education – eligible after 1 year of service.
  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.


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