Service Repair Content Specialist

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry

Requisition Summary

Are you ready to make a direct impact in helping to shape our future? In this vital role, you will assist the North American Jobs and Global Repair and Maintenance Information (RMI) teams in the creation of service content.

You will be responsible for creating service repair instructions and times for PACCAR's service information portal, the Repair and Maintenance Information (RMI) Platform. You will collaborate with repair specialists to define repair instructions, author job steps, and determine repair times using our internal software programs.

Responsibilities Include

• Work cross-divisionally and cross-functionally throughout the RMI program design, validation, and implementation phases, as well as post-program launch to maintain best business practices and continuous process improvements.
•  Coordinate with a global team to successfully launch our RMI program, including active workshop engagement and attendance as needed.
•  Manages/authors jobs content in Empolis Content Lifecycle System (CLS) and Service Rapido Authoring Tool (SRAT).
•  Become a Subject Matter Expert (SME) for Repair Maintenance Information (RMI).
•  Assist in development of training documents and procedures.
•  Assists in training team members in the CLS and SRAT.
•  Participates in per-program publication strategy.
•  Works with SRT team and jobs authors to determine if Jobs steps are needed and depth of job steps.
•  Provides peer-to-peer technical/truck knowledge support across aftersales teams.
•  Compiles program documentation to drive appropriate step publication.
•  Content optimization to integrate job steps with service content.
•  Communicate with PACCAR stakeholders (Engineering, Aftersales, etc.) to ensure service content and procedures align with product requirements.
•  Understand and encourage Agile/Program Management Methodology.
•  Standard PACCAR travel up to 15%.
• Other responsibilities as assigned.

Required Skills

•  Bachelor's degree in business, technical writing, or a related subject.
•  Minimum of 5 years' experience in the trucking or automotive industry or a demonstrated desire to develop mechanical aptitude.
•  Motivated to learn and utilize new software applications.
•  Technical aptitude and ability to succinctly communicate complicated topics, in a cross-functional work environment.
•  Exceptional organization, attention to detail, reporting and time management skills.
•  Ability to work on dynamic projects with minimal guidance.
•  Must be able to work in a results-oriented environment with a diverse set of stakeholders and manage multiple tasks concurrently.
•  Interpersonal skills and a team-oriented mindset.
•  Continuous improvement and learning to support the evolution of our department.
•  Motivated to provide high quality technical documentation for customers and dealers.
•  Ability to influence without direct authority.
•  MS Office, Adobe Acrobat, and Sharepoint experience.

Preferred Skills

•  Project management experience.
•  Willingness to learn CLS (Content Lifecycle Systems), Smartsheet, XML, and HTML.
•  Experience with DITA, structured authoring systems, and/or modular writing systems (e.g., Oxygen, MadCap Flare, XML Schema).
•  Experience or training in Six Sigma.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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