Service Content Publications Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

This position is based at Peterbilt’s Division office in Denton, Texas, where we have been headquartered since 1980. In Denton, we have manufactured, supported, and distributed over 1 million trucks. Our employees take great pride in our products. We are recognized as a premier employer and valued partner in the local community.

Requisition Summary

Peterbilt is currently looking for a Service Content Publications Manager. Are you ready to make a direct impact in helping to shape our future? In this vital role, you will manage our Technical Publications across our Peterbilt product portfolio. The Service Content Publications Manager will have oversight on all peer-reviewed publications activities and ensure robust planning and delivery to meet project deadlines within program budgets.

The Service Content Publications Manager will exhibit essential behaviors valued in this role including continuous improvement and learning, effectiveness at building networks of partners and stakeholders, and ability to collaborate and reach consensus across boundaries.

Responsibilities Include

• Leading your internal direct reports and multiple contractors to deliver quality service content to support Aftersales and dealer service personnel. 
• Managing the complete service content lifecycle.
• Managing capital budget and reconciliation within multiple program budgets and contractor PO’s.  
• Leading service content sizing effort forecasting and reconciliation.  
• Managing Technical Publications reporting for PCP tollgate and program reviews.
• Reviewing and approving authoring assignments for your team.
• Establishing and managing contractor relationships to drive quality/timely deliverables.
• Actively assisting with removing obstacles for your team while raising awareness on risks and escalating to leadership appropriately.
• Presenting to Executive Leadership up to General Manager level.
• Partnering cross-divisionally with Kenworth and PACCAR Powertrain to meet publications requirements for programs and compliance.
• Up to 10% travel can be expected. 

Required Skills

• Bachelor's Degree in technical publications, business, engineering, or a related subject.
• Minimum of 5 years' experience in the trucking or automotive industry with emphasis on publications management or program management.
• Proven power of influence to drive high quality deliverables across teams.
• Ability to manage internal timelines based on project implementation dates.
• Ability to manage project budgets.
• Strong organizational, time management, and reporting skills.
• Ability to coordinate translating, printing, and distribution of documents.
• Ability to track printed document stock levels optimizing between pricing and forecasted needs.
• Proven expertise leading authors (internal and contract) in planning, assigning, and developing content for Operator and Service documentation.

Preferred Skills

• Program Management experience.
• Familiarity and/or experience with the PACCAR Capital Budget Lifecycle.
• Knowledge and experience in technical writing and/or publications systems such as CLS/CMS.
• Experience using Smartsheet for tracking and reporting.  
• Continuous Improvement and learning to support the evolution of the department.
• Excellent written and verbal communications skills.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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